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Fin by Intercom vs. Olark

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Fin by Intercom

791 Reviews and Ratings

Olark

35 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin by Intercom

    Score8.5 out of 10
    		N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Olark

    Score10 out of 10
    		N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Pricing
    Fin by IntercomOlark
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Self Service
    $19.00
    Per Agent Per Month
    Offerings
    Pricing Offerings
    Fin by IntercomOlark
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.—
    More Pricing Information
    Community Pulse
    Fin by IntercomOlark
    Considered Both Products
    Intercom
    Verified User
    Chose Fin by Intercom
    • Totango: great segmentation and tracking. Very difficult learning curve. Literally over a year to build.
    • Salesforce: Garbage. I have always stood by this. Idiots love Salesforce because they think it's smart. It's not. It's just confusing. There is nothing Salesforce does that …
    Incentivized
    Verified User
    Chose Fin by Intercom
    Intercom was easier to use and more seamless with their features. There was a lot more we could do with Intercom right out of the gate so we chose it over the other software we were trying. We've been with Intercom for around 7 years now and are still happy with it.
    Incentivized
    Tim Berman
    Founder and Growth Hacker at Big Red's Equipment Sales in Marketing at Big Red's Equipment Sales (Retail, 11-50 employees)
    Chose Fin by Intercom
    Intercom and Drift have a lot of similarities- beautiful UI, engaging customer experience with bot functionality, but Intercom has been priced more reasonably, and has better integrations. Intercom support has also been fantastic to work with.
    Incentivized
    Verified User
    Chose Fin by Intercom
    We evaluated a number of products before choosing to move forward with Intercom. No contest, Intercom provided us with the level of tools and support we needed to serve our own customers well. We've been with the company for 3 years now and are sticking around for the …
    Incentivized
    Ariana Thompson
    Support Operations in Quality Assurance at Hungry Harvest (Food & Beverages, 11-50 employees)
    Chose Fin by Intercom
    Intercom was selected before I started, and I'm so glad it was. It's a clear leader in customer communication with an effortless interface. It has the same key features as LiveChat (tagging, canned responses or templates) but it's easier to use and is less stressful for …
    Incentivized
    Olark
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Fin by IntercomOlark
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Fin by Intercom and Olark
    Feature
    Fin by Intercom
    -
    Ratings
    Olark
    10.0
    1 Ratings
    Chat history and transcripts00 Ratings10.01 Ratings
    Chat reporting00 Ratings10.01 Ratings
    Chat and web analytics00 Ratings10.01 Ratings
    User Ratings
    Fin by IntercomOlark
    Likelihood to Recommend
    8.2
    (321 ratings)
    10.0
    (18 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    8.6
    (5 ratings)
    Usability
    8.8
    (228 ratings)
    10.0
    (1 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (10 ratings)
    9.8
    (2 ratings)
    Online Training
    7.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    8.0
    (1 ratings)