| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Olark | Score10 out of 10 | N/A | Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support. | $15 per month |
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Olark | |
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| Considered Both Products | Chose Olark We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Olark Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Olark I have not used zopim extensively, but my company has been looking into converting to ZenDesk. The one positive difference I did notice with zopim was the ability to easily email a transcript of a chat - and the user has the option to request it independently of the operator. Chose Olark Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Olark | |||||||||
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| Chat Analytics and Reports |
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| Olark | |
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| Likelihood to Recommend | 10.0 |
| Likelihood to Renew | 8.6 |
| Usability | 10.0 |
| Support Rating | 9.8 |
| Product Scalability | 8.0 |
