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Fin by Intercom vs. Groove by OptimizeCX

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin by Intercom

    Score8.5 out of 10
    N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Groove by OptimizeCX

    Score6.7 out of 10
    N/AGroove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels.

    $87

    per quarter per user

    Pricing
    Fin by IntercomGroove by OptimizeCX
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Standard
    $29
    per month (billed quarterly) per user
    Plus
    $45
    per month (billed quarterly) per user
    Pro
    $70
    per month (billed quarterly) per user
    Offerings
    Pricing Offerings
    Fin by IntercomGroove by OptimizeCX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.
    More Pricing Information
    Community Pulse
    Fin by IntercomGroove by OptimizeCX
    Considered Both Products
    Intercom
    Chose Fin by Intercom
    We selected Intercom because at the time, it was the only tool available that offered inbox functionality, help docs, and campaign features all in one product. We stayed with them for so long, despite the convoluted and expensive pricing, because it would have been equally …
    Incentivized
    Chose Fin by Intercom
    There are so many more features Intercom offers compared to Groove, such as product tours and chat support. It's also much easier to navigate compared to Groove. There are still similar features like email support and frequently asked questions articles. However, you can …
    Incentivized
    Chose Fin by Intercom
    Currently Intercom focusses on in-app messaging with a couple of add-ons such as a knowledge base. The core functionality is very good and provides an easy to use in application help service. The other systems mentioned are mostly ticketing based support, which whilst great for …
    Incentivized
    OptimizeCX
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Fin by IntercomGroove by OptimizeCX
    Incident and problem management
    Comparison of Incident and problem management features of Fin by Intercom and Groove by OptimizeCX
    Feature
    Fin by Intercom
    -
    Ratings
    Groove by OptimizeCX
    1.4
    6 Ratings
    Organize and prioritize service tickets00 Ratings1.26 Ratings
    Expert directory00 Ratings1.23 Ratings
    Subscription-based notifications00 Ratings1.03 Ratings
    ITSM collaboration and documentation00 Ratings2.03 Ratings
    Ticket creation and submission00 Ratings2.05 Ratings
    Ticket response00 Ratings1.15 Ratings
    Self Help Community
    Comparison of Self Help Community features of Fin by Intercom and Groove by OptimizeCX
    Feature
    Fin by Intercom
    -
    Ratings
    Groove by OptimizeCX
    1.4
    5 Ratings
    External knowledge base00 Ratings1.44 Ratings
    Internal knowledge base00 Ratings1.44 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Fin by Intercom and Groove by OptimizeCX
    Feature
    Fin by Intercom
    -
    Ratings
    Groove by OptimizeCX
    1.0
    5 Ratings
    Customer portal00 Ratings1.04 Ratings
    Social integration00 Ratings1.01 Ratings
    Email support00 Ratings1.15 Ratings
    Help Desk CRM integration00 Ratings1.03 Ratings
    User Ratings
    Fin by IntercomGroove by OptimizeCX
    Likelihood to Recommend
    8.3
    (321 ratings)
    1.6
    (7 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (228 ratings)
    6.0
    (1 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (10 ratings)
    3.0
    (1 ratings)
    Online Training
    7.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)