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Fin by Intercom vs. Totango

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Fin by Intercom

791 Reviews and Ratings

Totango

409 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin by Intercom

    Score8.5 out of 10
    		N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Totango

    Score7.8 out of 10
    		N/ATotango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.N/A
    Pricing
    Fin by IntercomTotango
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Fin by IntercomTotango
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsFin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.
    More Pricing Information
    Community Pulse
    Fin by IntercomTotango
    Considered Both Products
    Intercom
    Verified User
    Chose Fin by Intercom
    • Totango: great segmentation and tracking. Very difficult learning curve. Literally over a year to build.
    • Salesforce: Garbage. I have always stood by this. Idiots love Salesforce because they think it's smart. It's not. It's just confusing. There is nothing Salesforce does that …
    Incentivized
    George Markou
    Customer Success Manager in Customer Service at Schoox, Inc. (E-Learning, 11-50 employees)
    Chose Fin by Intercom
    Although used for different purposes in general, in terms of automated campaigns, we utilize both products. Totango seems to be more appropriate as it allows for better goal definition and provides more flexibility with a simpler interface.
    Incentivized
    Verified User
    Chose Fin by Intercom
    The product tours in the Intercom were the reason for picking Intercom over Zendesk and Freshdesk. We are an end-to-end solution, almost an enterprise product - and that needs a bit of user training. We also keep releasing new features. It is not possible to train users in all …
    Incentivized
    Ziv Peled
    VP Client Services in Customer Service at AppsFlyer (Internet, 51-200 employees)
    Chose Fin by Intercom
    Other chat tools are not well connected to any platform, Intercom was built for SAAS and it was also cost effective.
    Incentivized
    Totango
    Verified User
    Chose Totango
    Not relevant. Do not have experience working with other customer success platforms.
    Incentivized
    Ziv Peled
    VP Client Services in Customer Service at AppsFlyer (Internet, 51-200 employees)
    Chose Totango
    We spoke with all vendors and tested Preact and found Totango to be the best fit for us.
    Incentivized
    George Markou
    Customer Success Manager in Customer Service at Schoox, Inc. (E-Learning, 11-50 employees)
    Chose Totango
    I was not with the organization when the choice was made. Other products, however, were evaluated based on free trials and live demo sessions.
    Incentivized
    Verified User
    Chose Totango
    Our team looked at what Totango had to offer and felt that it had all the functionality we might need as we move our customer success program forward.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Fin by IntercomTotango
    Security
    Comparison of Security features of Fin by Intercom and Totango
    Feature
    Fin by Intercom
    -
    Ratings
    Totango
    8.5
    182 Ratings
    Role-based user permissions00 Ratings8.5182 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Fin by Intercom and Totango
    Feature
    Fin by Intercom
    -
    Ratings
    Totango
    8.5
    216 Ratings
    API00 Ratings6.9149 Ratings
    Integration with Salesforce.com00 Ratings9.5173 Ratings
    Integration with Marketo00 Ratings9.035 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Fin by Intercom and Totango
    Feature
    Fin by Intercom
    -
    Ratings
    Totango
    8.1
    247 Ratings
    Product usage00 Ratings8.1243 Ratings
    Help desk / support tickets00 Ratings8.2160 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Fin by Intercom and Totango
    Feature
    Fin by Intercom
    -
    Ratings
    Totango
    8.1
    260 Ratings
    NPS surveys00 Ratings9.4124 Ratings
    Sponsor tracking00 Ratings6.16 Ratings
    Customer profiles00 Ratings7.9251 Ratings
    Automated workflow00 Ratings9.1240 Ratings
    Internal collaboration00 Ratings7.7226 Ratings
    Customer health scoring00 Ratings7.5253 Ratings
    Customer segmentation00 Ratings8.7243 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Fin by Intercom and Totango
    Feature
    Fin by Intercom
    -
    Ratings
    Totango
    8.3
    254 Ratings
    Customer health trends00 Ratings8.4243 Ratings
    Engagement analytics00 Ratings8.8229 Ratings
    Revenue forecasting00 Ratings7.7175 Ratings
    Dashboards00 Ratings8.4237 Ratings
    User Ratings
    Fin by IntercomTotango
    Likelihood to Recommend
    8.2
    (321 ratings)
    9.1
    (261 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    7.3
    (8 ratings)
    Usability
    8.8
    (228 ratings)
    8.6
    (95 ratings)
    Availability
    9.1
    (1 ratings)
    9.9
    (3 ratings)
    Performance
    9.1
    (1 ratings)
    8.8
    (2 ratings)
    Support Rating
    5.7
    (10 ratings)
    7.7
    (93 ratings)
    Online Training
    7.4
    (2 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    10.0
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (4 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (8 ratings)
    Product Scalability
    9.1
    (1 ratings)
    9.8
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)