Fin by Intercom vs. Verint Intelligent Virtual Assistant (IVA)

Fin by Intercom

Verint Intelligent Virtual Assistant (IVA)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution
Verint Intelligent Virtual Assistant (IVA)	Score7.7 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A

Pricing

Fin by Intercom

Verint Intelligent Virtual Assistant (IVA)

Fin with your current helpdesk: $0.99
one-time fee per 1 resolution
Copilot add-on: $35
per month per user
The Early Stage program: $65
per month (6 support seats)
Proactive Support Plus add-on: $99
per month
Fin with Intercom’s Helpdesk: from $39 + $0.99 per Fin resolution
per month per seat

No answers on this topic

Pricing Offerings
Fin by Intercom	Verint Intelligent Virtual Assistant (IVA)
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

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Community Pulse
Key User Insights
	Fin by Intercom	Verint Intelligent Virtual Assistant (IVA)
Considered Both Products	Intercom No answer on this topic	Verint Verified User Chose Verint Intelligent Virtual Assistant (IVA) Salesforce we had a difficult time only because we did not have a Salesforce rep to support our AI journey. For Intercom, this was extremely easy to set up, super easy to create new conversation flows and customize. The only downside Intercom had was they didn't have the … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Fin by Intercom	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	8.2 (321 ratings)	7.7 (3 ratings)
Likelihood to Renew	10.0 (21 ratings)	- (0 ratings)
Usability	8.8 (228 ratings)	5.9 (2 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	9.1 (1 ratings)	- (0 ratings)
Support Rating	5.7 (10 ratings)	- (0 ratings)
Online Training	7.4 (2 ratings)	- (0 ratings)
Implementation Rating	6.6 (5 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)

Fin by Intercom vs. Verint Intelligent Virtual Assistant (IVA)

Fin by Intercom

Verint Intelligent Virtual Assistant (IVA)

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