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Fin by Intercom vs. Web+Center

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Fin by Intercom

791 Reviews and Ratings

Web+Center

5 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin by Intercom

    Score8.5 out of 10
    		N/AFin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.

    $0.99

    one-time fee per 1 resolution

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    		Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    Fin by IntercomWeb+Center
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per 1 resolution
    Copilot add-on
    $35
    per month per user
    The Early Stage program
    $65
    per month (6 support seats)
    Proactive Support Plus add-on
    $99
    per month
    Fin with Intercom’s Helpdesk
    from $39 + $0.99 per Fin resolution
    per month per seat
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    Fin by IntercomWeb+Center
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.—
    More Pricing Information
    Features
    Fin by IntercomWeb+Center
    Incident and problem management
    Comparison of Incident and problem management features of Fin by Intercom and Web+Center
    Feature
    Fin by Intercom
    -
    Ratings
    Web+Center
    8.6
    2 Ratings
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings7.01 Ratings
    Subscription-based notifications00 Ratings7.01 Ratings
    ITSM collaboration and documentation00 Ratings7.42 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Fin by Intercom and Web+Center
    Feature
    Fin by Intercom
    -
    Ratings
    Web+Center
    8.7
    2 Ratings
    External knowledge base00 Ratings8.42 Ratings
    Internal knowledge base00 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Fin by Intercom and Web+Center
    Feature
    Fin by Intercom
    -
    Ratings
    Web+Center
    9.7
    2 Ratings
    Customer portal00 Ratings9.52 Ratings
    Email support00 Ratings9.52 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    User Ratings
    Fin by IntercomWeb+Center
    Likelihood to Recommend
    8.2
    (321 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (228 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (10 ratings)
    -
    (0 ratings)
    Online Training
    7.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)