Fin by Intercom vs. Zendesk Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fin by Intercom	Score8.5 out of 10	N/A	Fin is Intercom’s AI Agent for customer service, designed to deliver high-quality answers, even for complex queries. It works with any helpdesk, or it can be paired with Intercom’s next-generation Helpdesk to get the full Intercom Customer Service Suite.	$0.99 one-time fee per 1 resolution
Zendesk Chat	Score8.5 out of 10	N/A	Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.	$11.20 per month

Fin comes with a 90-day money-back guarantee. Here's how it works: Use Fin in at least 250 conversations within the first 90 days after trial. If you're not satisfied, you can request a refund of up to $1M. Refund requests must be submitted within 90 days of starting the subscription.

The pricing above is price per user per month. You will get a discount when you opt for annual payment.

Community Pulse
Key User Insights
	Fin by Intercom	Zendesk Chat
Considered Both Products	Intercom Verified User Chose Fin by Intercom Zendesk Chat provides live chat functionality and is part of the larger Zendesk suite, which includes customer support and ticketing solutions. However, we chose Intercom after careful consideration of our specific needs, budget, and the level of integration with our existing … Incentivized Helpful? Verified User Chose Fin by Intercom Intercom is a little more user friendly than Zendesk. Also, the ability to have all tickets flow to one channel as opposed to having to have Zendesk Chat & Zendesk Support was a big factor. Incentivized Helpful? Verified User Chose Fin by Intercom I have used Zendesk Chat and LiveChat with my previous company and I tried to compare them with Intercom but with all the features it can provide, I can say that Intercom is much more advance and dependable. With the line of work that we have, a reliable tool is needed and this … Incentivized Helpful? Verified User Chose Fin by Intercom I used Zendesk briefly but found it difficult to navigate — I often couldn’t tell what was going on or how to simply reply to a ticket. In contrast, Intercom is much more intuitive and user-friendly. Its clean interface and support for multiple communication formats like … Incentivized Helpful? Lorrayne Soares Líder de Produtos in Product Management at Mainô (Information Technology & Services, 51-200 employees) Chose Fin by Intercom As explained previously, most of these platforms were focused on tickets, most reports only work with tickets, there is no way to postpone a service without turning it into a ticket, and since our response time target is a maximum of 2 minutes, these platforms were unable to … Incentivized Helpful? Verified User Chose Fin by Intercom Honestly, we haven't really looked at this, but we do use it for another team because a third-party works with it. Otherwise, I am extremely happy with Intercom and have not looked towards another software. Incentivized Helpful? Verified User Chose Fin by Intercom Intercom is better for those, as It is easier to customize and implement integrations/automation. The UI/UX is much simpler in Intercom. Incentivized Helpful? Davi Pegoraro Head of customer success in Customer Service at Clínica nas Nuvens (Medical Practice, 501-1000 employees) Chose Fin by Intercom Intercom does an exceptional job of linking my service offerings to customer support. Its proactive support is a significant differentiator among all these competitors, which sets it apart the most. It dramatically enhances customer engagement and streamlines communication … Incentivized Helpful? Omkar Tile Technical Support Specialist in Information Technology at Oaky B.V (Hospitality, 51-200 employees) Chose Fin by Intercom The ease of usage and AI abilities of Intercom make it the best out of the group Incentivized Helpful? Verified User Chose Fin by Intercom We found Intercom's layout to be more user-friendly and the options for integration and setup to be much easier than with other products we looked for. Incentivized Helpful? Noam Ben Harush Shani Continuous Improvement in Customer Service at Just Eat Takeaway.com (Consumer Services, 5001-10,000 employees) Chose Fin by Intercom LiveChat was our previous solution and was so bad for us that we decided to switch - the functionalities are so basic and/or requires dev support for everything, that it was hard to maintain. Zendesk was not a flexible enough system for us and the LiveChat support was not good … Incentivized Helpful? Verified User Chose Fin by Intercom Intercom is a lot smoother and has more integration ability. It's macro features are a lot easier to navigate and control as well. The help center is also a huge bonus and the way it integrates into the chat is a lot less stressful to put together and utilize. Intercom makes … Incentivized Helpful? Verified User Chose Fin by Intercom Beats them all in my opinion, Intercom's ease of use and intuitive design cannot be beat compared to others. We had a look at both Zendesk and Freshchat in the past and we saw very quickly that we're already using the best tool for the job. My only "complaint" would be the cost … Incentivized Helpful? Branden Abushanab Manager of Customer Success in Customer Service at Smart Prop Trader (Financial Services, 11-50 employees) Chose Fin by Intercom It's better overall from a learning and stand-up perspective. Incentivized Helpful? Verified User Chose Fin by Intercom I didn't make the call. It was my manager or leadership who decided that, so this one does not apply to me, unfortunately. However, as I've mentioned, it should've been for ease of use and efficiency. The exact reasons are not disclosed to me. Great job Intercom you're doing it … Incentivized Helpful? Lily Goff Administrative Services Manager in Customer Service at Drift Limits (Events Services, 11-50 employees) Chose Fin by Intercom Zendesk was very slow and clunky to operate. The system often bugged out and the assigning of emails was poor at best, once assigned it would be very hard to find that ticket again unless it was assigned to you directly. The search function and live chat function of Zendesk were … Incentivized Helpful? Temim Tabakovic CSM in Customer Service at AQVC (Venture Capital & Private Equity, 11-50 employees) Chose Fin by Intercom - Incentivized Helpful? Danielle Constantine CX Manager in Customer Service at myHSA Inc. (Insurance, 11-50 employees) Chose Fin by Intercom It's the worst. Zendesk is from hell and Intercom is from heaven Incentivized Helpful? Craig Hunter CEO (Chief Executive Officer) in Corporate at Dwelling (Real Estate, 11-50 employees) Chose Fin by Intercom Better on all fronts. Crisp is buggy. Drift is fine. Zendesk is horrific. Incentivized Helpful? Verified User Chose Fin by Intercom Intercom is known for its intuitive and user-friendly interface, designed to facilitate easy communication and collaboration. It offers a modern and visually appealing experience for both agents and customers. Zendesk, on the other hand, provides a robust and comprehensive … Incentivized Helpful? Nevena Pestanac Customer Support in Product Management at Sportmarket (Gambling & Casinos, 11-50 employees) Chose Fin by Intercom Intercom is way out of their league. Incentivized Helpful? Colm Casey CEO (Chief Executive Officer) at Homebuyer's Hero (Real Estate, 1-10 employees) Chose Fin by Intercom Intercom, although significantly more expensive than Zendesk, is just simpler and easier to use. The startup easing in for me was an absolute necessity also. In a technical sense, I feel that api access via intercom is such a necessity also, and will be more so as we evolve, … Incentivized Helpful? Verified User Chose Fin by Intercom Intercom is more convenient for the online help articles we can publish. Incentivized Helpful?	Zendesk Verified User Chose Zendesk Chat ZD chat is much better at being streamlined with ZD email, obviously. but the functionality of Intercom and the way it worked was a lot cleaner. However, we use a round-robin style of messaging with our CSRs, and ZD chat does this much better. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
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	Lived up to sales and marketing promises
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	Implementation went as expected
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User Ratings
	Fin by Intercom	Zendesk Chat
Likelihood to Recommend	8.2 (321 ratings)	9.0 (18 ratings)
Likelihood to Renew	10.0 (21 ratings)	8.0 (1 ratings)
Usability	8.8 (228 ratings)	- (0 ratings)
Availability	9.1 (1 ratings)	- (0 ratings)
Performance	9.1 (1 ratings)	- (0 ratings)
Support Rating	5.7 (10 ratings)	8.4 (3 ratings)
Online Training	7.4 (2 ratings)	- (0 ratings)
Implementation Rating	6.6 (5 ratings)	- (0 ratings)
Product Scalability	9.1 (1 ratings)	- (0 ratings)

Fin by Intercom vs. Zendesk Chat

Fin by Intercom

Zendesk Chat

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