Intergy EHR vs. Salesforce Health Cloud

It worked quite well in the dermatology/plastic surgery clinic. In fact, until I moved into the administrative/finance department of this neurosurgery clinic, I had no complaints whatsoever about Intergy. The process for end users is very intuitive and free-flowing. On the management side of things, however, it's difficult to track or prove audit trails.

Incentivized

The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [Salesforce] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.

• Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
• Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
• Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used

• [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
• We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
• [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
• Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
• We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.

• Missing cloud-based services for data storage.
• It is Windows based. It needs to be updated to offer an Apple and iPad function with speech to text and Apple Pencil type functions.
• Updates for meds and pharmacies should be made monthly not quarterly.

Incentivized

• integration with Epic was close to impossible
• buy-in from IT to support a system on Epic was not keen to work with decreased our ability to function in the way we expected
• lack of knowing this integration challenge prior

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Very user friendly and efficient

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The software offers a wide range of functionality, which I truly appreciate. However, there is so much there that a lot of drilling into information can be required. This can create a significant learning curve for new users.

Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.

Track all hours and don't sign off on anything if you are not 100% happy.

Incentivized

I am not the office manager so I cannot tell why she chose to use Intergy EHR. I personally like Intergy EHR because it allows me to use it with Intergy EMR and track patients very fast and it saves the office a lot of time. If something goes wrong, someone can just call customer service and they are glad to help.

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We also evaluated Epic's system called Cheers. Salesforce is much better organized and easy to use. Cheers had some major weaknesses.

Incentivized

• Intergy has had a positive ROI. The financial tracking and tools have been easy to use and helped recover additional monies for practices.
• Claim Tracker allows practices to have a real time view of all unpaid claims.
• The E&M calculator helps providers choose the appropriate code for billing compliance.

• The process of implementation allowed us to better see our data downfalls in our parent EMR system and find ways around it
• Reporting and dashboards allowed us to see the impact of marketing efforts as it related to appointments made
• campaign features allowed us to see which campaigns related to which personas

Incentivized