#1 most frequent
United States of America
76.3%539 installations of 706
What is Salesforce Health Cloud?
Salesforce Health Cloud is a patient and member relationship platform designed to deliver personalized engagement, and provide a complete view of the patient. With Health Cloud, care teams have access to clinical and non-clinical patient and member data including current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Teams are able to work across entire patient and member groups to provide care, faster.
Categories & Use Cases
Who Buys & Uses Salesforce Health Cloud
#2 most frequent
Canada
4.4%31 installations of 706
#3 most frequent
India
4.4%31 installations of 706
Salesforce Health Cloud - Feature Rich.
Use Cases and Deployment Scope
Within my organization, Salesforce Health Cloud is used to create and maintain stakeholder accounts. The software allows us to keep track of accounts, make updates to them, attach documents, and other important information. The software also has some custom functionality to allow us to automate emails and other functions for our clients.
Pros
- Account creation is simple and straightforward.
- The software’s global search field works incredibly well and confines information via keyword search throughout the entire system.
Cons
- The software layout requires drilling into specific areas to gather information, which can be cumbersome at times.
- The software is limited to the number of types of reports it can generate.
Return on Investment
- the impact has been positive.
Usability
Other Software Used
NiCE CXone Mpower, Oracle Fusion Cloud Enterprise Performance Management, Microsoft SharePoint
Healthcloud at a large hospital system
Use Cases and Deployment Scope
SFHC enabled us to tie marketing campaigns to our patients for the ability to upsell or cross-sell and to enrich our marketing information
Pros
- easy connection to SFMC
- share appointment and marketing interactions with callers
- customizable
Cons
- integration with Epic was close to impossible
- buy-in from IT to support a system on Epic was not keen to work with decreased our ability to function in the way we expected
- lack of knowing this integration challenge prior
Return on Investment
- The process of implementation allowed us to better see our data downfalls in our parent EMR system and find ways around it
- Reporting and dashboards allowed us to see the impact of marketing efforts as it related to appointments made
- campaign features allowed us to see which campaigns related to which personas
Usability
Alternatives Considered
Salesforce Service Cloud
Other Software Used
Salesforce Marketing Cloud, Slack
Best out of the box solution for the Healthcare industry to manage a large amount of users
Pros
- [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy].
- We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment.
- [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed.
- Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure.
- We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user.
Cons
- They can have standard pages or components which can directly be used to book or record the appointment with the practitioner.
- [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated.
Most Important Features
- Having its own object such as [a] person account, insurance, etc. to keep the records ready for [the] user.
- Automation tools such as flows or process builders can assign the case created to specific users or queues to get issues or people resolved.
- We can generate direct reports for different accounts and track the history of the client.
- [A] live agent is [an] important thing that is added, clients can get help from [an] agent or from knowledge articles.
Return on Investment
- Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry.
- [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data.
- It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client.
- There are automation tools [that] are used to send emails for reminders of policies.
- Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap.
Alternatives Considered
SAP CRM
Other Software Used
e-Con CPQ for Salesforce, Salesforce Marketing Cloud Email Studio, Salesforce Commerce Cloud