Intergy EHR vs. Therabill by WebPT

It worked quite well in the dermatology/plastic surgery clinic. In fact, until I moved into the administrative/finance department of this neurosurgery clinic, I had no complaints whatsoever about Intergy. The process for end users is very intuitive and free-flowing. On the management side of things, however, it's difficult to track or prove audit trails.

Incentivized

Therabill is great for small clinic practices because the functions save time, organize billing, and make tracking financials much easier. Reports are easily accessible and easy to read, saving time with tracking . I think that Therabill is suitable for large and small clinics, time saver! I can't really see a scenario where a clinic would not benefit from Therabill.

Incentivized

• Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
• Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
• Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used

• Organizes workflow
• Reports to help analyze financials
• All in one for billing multiple insurances
• Customer Service

Incentivized

• Missing cloud-based services for data storage.
• It is Windows based. It needs to be updated to offer an Apple and iPad function with speech to text and Apple Pencil type functions.
• Updates for meds and pharmacies should be made monthly not quarterly.

Incentivized

• While knowledgeable, support agents don't seem to speak English as a primary language, so communication can be difficult at times
• I feel billing secondary insurance is really tedious, having to submit it patient by patient
• Handling claim denials, corrected claims, and resubmissions is incredibly tedious and difficult, in my experience, requiring a great deal of time and moving across the site to handle one claim at a time

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Very user friendly and efficient

Incentivized

The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.

Incentivized

Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

Track all hours and don't sign off on anything if you are not 100% happy.

Incentivized

I am not the office manager so I cannot tell why she chose to use Intergy EHR. I personally like Intergy EHR because it allows me to use it with Intergy EMR and track patients very fast and it saves the office a lot of time. If something goes wrong, someone can just call customer service and they are glad to help.

Incentivized

Our previous billing software was Tiger Misys and Payerpath by Allscripts. Both were very antiquated means of managing claims and payments. Therabill by WebPT at least is modern and functions far more simply and is more user-friendly. That said, we have since moved to Prompt EMR, which while the user interface is less intuitive, the functionality is far more streamlined and efficient for a clinic of our size.

Incentivized

• Intergy has had a positive ROI. The financial tracking and tools have been easy to use and helped recover additional monies for practices.
• Claim Tracker allows practices to have a real time view of all unpaid claims.
• The E&M calculator helps providers choose the appropriate code for billing compliance.

• Increased ease with financials year over year
• easy to track profits
• easy to track busy seasons

Incentivized