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Therabill by WebPT

Score6.6 out of 10

14 Reviews and Ratings

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What is Therabill by WebPT?

Therabill, by WebPT is a web based electronic billing and practice management system designed for independent healthcare providers, billing services, or healthcare facilities. Therabill is specifically designed for behavioral, developmental, occupational, physical, speech and other healthcare therapists.

Categories & Use Cases

Reviews

What users are saying about Therabill by WebPT.
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Easy to use software

Incentivized
Verified User
Professional (11-50 employees employees)

Use Cases and Deployment Scope

We use Therabill for billing insurance at our three physical therapy practices. Therabill helps to decrease the burden of billing each insurance separately. It saves by time by creating an all in one billing system. There is feedback when they're are errors, they also have support to address issues that you may not be able to figure out independently. Therabill make billing patients easy as well, it populates billing statements for our clinic that look professional and are easy to understand. A huge benefit of Therabill is the reports that help to analyze financials for your business.

Pros

  • Organizes workflow
  • Reports to help analyze financials
  • All in one for billing multiple insurances
  • Customer Service

Cons

  • Customer Services is hit or miss
  • Payments sometimes applied incorrectly
  • Lack of Guidance for set up

Return on Investment

  • Increased ease with financials year over year
  • easy to track profits
  • easy to track busy seasons

Usability

Alternatives Considered

WebPT

Therabill by WebPT - good for smaller clinics integrated with WebPT

Incentivized
Verified User
Employee in Finance and Accounting (11-50 employees employees)

Use Cases and Deployment Scope

It was an effective tool for processing claims and payments for us, but parts of the UI and certain processes were far too tedious and time-consuming for a business of our size (50+ employees). There are various payment posting processes that will require you to enter things manually by person, which for large clinics receiving hundreds of claim payments each day, becomes incredibly bothersome. However, for a smaller clinic wanting to handle their own claim and payment records, I do think Therabill by WebPT would be an effective solution with minimal tedium.

Pros

  • Knowledgeable chat support accessible directly on the site
  • ERA posting can be very simple with minimal manual corrections needed
  • Patient records are comprehensive
  • UI is fairly intuitive, with it being fairly easy to find whatever you're looking for

Cons

  • While knowledgeable, support agents don't seem to speak English as a primary language, so communication can be difficult at times
  • I feel billing secondary insurance is really tedious, having to submit it patient by patient
  • Handling claim denials, corrected claims, and resubmissions is incredibly tedious and difficult, in my experience, requiring a great deal of time and moving across the site to handle one claim at a time

Return on Investment

  • For its cost and despite its difficulties, Therabill is still a far far better alternative than billing by manual entry on payer portals or using paper claims.
  • Any EDI and ERA capabilities is far better than none, even if it can be difficult at times.

Usability

Therabill is a solid tool to help practices bill.

Incentivized
Verified User
Manager (11-50 employees employees)

Use Cases and Deployment Scope

We use Therabill to send out all claims for our outpatient PT practice and process the payments. I love that it is integrated with our scheduling and documentation software and the claim information flow straight over.

Pros

  • Great integration with WebPT
  • Love the auto posting of patient payments when we apply ERAs - and the ability to not apply if there is a secondary.
  • The Patient statements are pretty easy to send out. Love that we have options to print or email them.
  • The zendesk site answers a LOT of questions and is a fantastic resource.

Cons

  • The reports are a bit hard to understand
  • Support is slower and often does not seem to grasp what we need.
  • I wish we could set claims aside when they needed work so they would not go out when we batch bill.
  • I wish I could just deactivate a provider who goes on leave and stop paying for them instead of having to delete them and reenter later.

Most Important Features

  • Integration with Documentation and ERAs
  • Ability to bill patients.
  • Sends out claims pretty quickly and has the easy ability to print to PDF to fax claims or print on paper to mail for the companies that do not have electronic claims.

Return on Investment

  • I don't like the pricing. We have many part time employees and I think we overpay.
  • Claims flow pretty quickly through and help up get paid sooner.

Alternatives Considered

Kareo Medical Billing and Compulink Advantage

Other Software Used

WebPT