Intuit Online Payroll (discontinued) vs. Iris HR Software

First the cost is very competitive and reasonable, for what we use it for. Each coffee shop has about 5-6 employees, and the costs only incur as a per-check that is run basis instead of a large flat fee for services we won't use. Direct deposit feature is our must-have, the pay dates are super reliable and we have never had any issues with transmission, or taxes not being sent, etc.

Incentivized

I would definitely recommend Octopus HR if companies need every employee, not just one HR team, to use it. I think it's too much and would suggest something like Taleo for one team to use. Key questions would be: Do you need a simple platform? Are you using this just for your HR team or will everyone need access? Is the way employees request PTO at your company disorganized?

Incentivized

• Intuit Payroll manages all our different payroll cycles and alerts our team when it is time to process
• Intuit Payroll calculates and maintains all tax related accounts and disburses appropriately
• Intuit Payroll allows us to maintain a digit employee file with all relevant information pertaining to our staff.

Incentivized

• Fantastic customer support
• Ease of use
• All employees have access
• Easy to download documents

Incentivized

• Sometimes there are filings that need to take place outside of the Intuit platform. It would be easier if everything could be done inside the system.
• It would be great if there could be an automated payroll run with an email that has a button to approve it in one click.
• Automated filings with email approval.

Incentivized

• initial scope/setup support (outside of template)
• Contacting support can be difficult
• case sensitive username for end users (email addresses have to match exactly)

Incentivized

Works perfectly as advertised. Our simple needs are well taken care of.

Incentivized

Employees don't complain about it! If anything they've commented on how nice of a tool it is to have.

Incentivized

I would rate it a 0. It gets worse and worse all the time. It seems like every time I go into IOP to run a payroll for one of my clients, I have one more problem.

Iris HR Software is a stable and fairly intuitive product which has had a positive impact on our organisation. We have had some support issues but generally feel we've had a positive experience and our personnel and finance teams have benefitted from this process structure. Whilst contacting the correct Iris HR Software support channel has been our biggest issue once we have established contact our tickets have been raised and resolved promptly.

Incentivized

The customer support personnel have always walked me through the steps they need to take to assist me. Never rushed through anything. Always exceptionally thorough, answering all my questions and even sharing my screen visually (I have control, not them). It actually helps me to resolve future issues and questions, if they should arise.

Incentivized

I like maintaining one very strong accounting/ERP ecosystem that I trust and that is why I selected Intuit Payroll. The system is trustworthy/reliable, runs on the cloud and integrates with existing QuickBooks products. The pricing becomes more competitive when it is bundled with other Intuit products. Also, Intuit tends to be a company that listens to its customers and accountant implementation partners, and if a feature or area of functionality is suggested or recommended to Intuit, they take it very seriously. They are continually improving and rolling out new features on all their products.

Incentivized

I would say the pricing is good but it could be better. Also, the customer service is amazing they do such a great job and you can tell they know what they are doing. Visually it is very easy to use and looks very professional. It is a quick set up and they do their best to give you what you want and need.

Incentivized

• Having all of my clients on one platform has been a huge benefit to quickly and easily processing payrolls and tax payments.
• Intuit Payroll has saved me a ton of time also since, after the setup, processing payroll, taxes, and forms takes only a few clicks. That equates to hours of work time I can spend on something else.
• The reminders ensure I never miss a deadline. The dashboard shows me a list of all outstanding tax payments and forms that need filed and by when.

Incentivized

• Greater central data visibility for our CEO and Trustees
• Comprehensive self service portal of Staff
• Cloud managed solution

Incentivized