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InvGate Service Desk vs. ManageEngine ServiceDesk Plus

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InvGate Service Desk

4 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InvGate Service Desk

    Score8 out of 10
    		N/AThe InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    InvGate Service DeskManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    InvGate Service DeskManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    InvGate Service DeskManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of InvGate Service Desk and ManageEngine ServiceDesk Plus
    Feature
    InvGate Service Desk
    9.3
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets10.02 Ratings8.020 Ratings
    Expert directory9.02 Ratings5.013 Ratings
    Service restoration9.02 Ratings5.015 Ratings
    Self-service tools10.02 Ratings8.018 Ratings
    Subscription-based notifications9.02 Ratings6.014 Ratings
    ITSM collaboration and documentation9.02 Ratings10.016 Ratings
    ITSM reports and dashboards9.02 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of InvGate Service Desk and ManageEngine ServiceDesk Plus
    Feature
    InvGate Service Desk
    9.0
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement9.02 Ratings9.014 Ratings
    Asset management dashboard9.02 Ratings8.014 Ratings
    Policy and contract enforcement9.01 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of InvGate Service Desk and ManageEngine ServiceDesk Plus
    Feature
    InvGate Service Desk
    9.0
    2 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository9.02 Ratings7.015 Ratings
    Change calendar9.01 Ratings8.011 Ratings
    Service-level management9.02 Ratings9.014 Ratings
    User Ratings
    InvGate Service DeskManageEngine ServiceDesk Plus
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    1.0
    (1 ratings)
    9.0
    (3 ratings)