Freehand by InVision vs. TeamViewer

Freehand has been well suited for creating process maps and getting stakeholder feedback. It has also been good for brainstorming and "freehand" board creation. Some of the templates are hard to customize for specific needs so it's sometimes better to build your own from scratch. There are a lot of navigational issues with larger boards that require zooming in/out and navigating to different sections.

Incentivized

Most suitable for large corporations who want to have real-time control of multiple devices in different countries. It is not suitable for scenarios where permissions for using the system need to be obtained from the user for every session if there is no support subscription in place.

• Bring in and embed external files and view them on the board without having to move out of freehand. eg. pdf's, power point, youtube etc.
• Creating wireframes, flow maps, all and any kinds of created art boards to share with team members.
• Ability to create text and link to external sites
• Can format and create pages with text and bullet points right in freehand, rather than having to go to another software to do the same.
• Collaborate with Team members all on the same board and project at the same time and get feedback live in a meeting and/or even later.
• Love the different templates that have been provided for me to use as a starting point.

Incentivized

• Quick support is an nice feature to make it easy for the end user to download and use
• Easy to connect using numbers
• The connection is always good when connected to an end user
• The tool is easy to use, the buttons are easy to understand what the use for it is

Incentivized

• A method for stamping or assigning statues and approvals.
• Adding a way to have a bit more than a comment so that a client or PM could drop in a detailed product requirement to keep in mind while drawing.
• Being able to quickly build out tables for a design.
• and interactive click through a concept like the UX plugin Overflow (overflow.io).
• Use the same sharing functionality as the rest of Invision. Freehand doesn't have the same sharing method, and that's really annoying.

Incentivized

• Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
• There are a small number of ways that a user is allowed to change the interface on the device.
• Some minor increases in difficulty with advanced functions of the application.

Incentivized

I am not in charge of the decision making on renewal or not, but my personal opinion would be to use FigJam instead as Figma is a software that we already have implemented and are familiar with. Invision would be my second choice on that topic

Incentivized

As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.

Color Selection can be tricky when changing colors for shapes and text I've seen other users struggle with creating sticky notes and getting text to fit in the box properly and had to abandon the tool for a workshop for this reason After having a demo, I learned of new features I wasn't using. I don't know it would have been intuitive to find on my own.

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

I think it is pretty readily available. I had some sign-in issues recently (could not log in no matter what), and my IT department created a ticket with Invision to solve it. Other than that, I have never had any issues.

Incentivized

We get what we need with our TeamViewer licence.

Incentivized

InVision Freehand gets such high marks because there is no page-load lag at all. We have other applications integrated with it and we see zero lag, or drag on it's operability. We work a lot of platforms that promise smooth integrations and they don't always work that way - with inVision Freehand we know it plays well with others

Incentivized

Steady connection and easy quick connect and disconnect

Incentivized

I haven't had to use the support team for anything, which is great news because that means the product usually works as expected! In terms of online support, I've been able to find videos that show how new features work. Also, many of the people I work with have experience with the tools so they are a great resource for me.

Incentivized

The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

The implementation is pretty much easy-peasy and plug-n-play. We simply download the applications and install, signed in and were good to go. I really cannot imagine that there would be anyone who would have any difficulty whatsoever in getting started in more than just a few minutes. It's really how implementing these officewide improvements should always go.

Incentivized

Installation and configuration of the TeamViewer does not pose a huge problem and we were able to install the software in our network within one week. Helping staff was organized in the form of training sessions to understand the different aspects that it offers and because of its rich graphical user interface, adoption was easy.

InVision Freehand is closing the gap and adding all the functionalities that some of these tools provide separately. In the race towards a one-stop digital design ecosystem, InVision Freehand is well poised to deliver and connect where others can't. I hope that with the news of Adobe acquiring Figma, InVision Freehand can continue to be a leader and pioneer in this space.

Incentivized

In my position, I have also used AnyDesk because we frequently utilize various software for different tasks. However, we opted for TeamViewer because our team members are not technically inclined. They are experts in other areas. TeamViewer was the ideal choice for us since we needed a software program that even non-techies could use.

Incentivized

Not everyone in the company has access to Invision, and they can't view the links I provide to them. I also wish everyone could view a file without logging in to the enterprise account. It comes in handy when I am doing focus-group studies or other studies with our customers that don't have Freehand. Unfortunately, if that is possible, I don't know how to do that.

Incentivized

I've rarely had problems with the product.

• Freehand has had a positive impact on WHO can collaborate on our designs. It's not just for designers. Anyone can pop in and contribute.
• Freehand is a great value when included within everything else InVision has to offer. Really helps to bridge the gap between the "pretty picture" (prototypes) and the "deep thinking" behind why everything is how it is.
• The only negative is that not everyone is on InVision. People use all sorts of collaboration platforms, and InVision is a bit of a barrier to entry when working with lots of people at lots of different organizations.

Incentivized

It took about 3 months.

• Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
• Remotely accessing devices in our office allows employees to stay productive while working from home.
• TeamViewer helps us to collaborate with other firms for projects we're doing.

Incentivized