TrustRadius: an HG Insights company

IRIS CRM vs. Sparkcentral (discontinued)

Save this comparison

Save this comparison

IRIS CRM

8 Reviews and Ratings

Sparkcentral (discontinued)

27 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IRIS CRM

    Score8.9 out of 10
    		N/AIRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.N/A

    Sparkcentral (discontinued)

    Score10 out of 10
    		N/ASparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued.N/A
    Pricing
    IRIS CRMSparkcentral (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IRIS CRMSparkcentral (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    IRIS CRMSparkcentral (discontinued)
    Sales Force Automation
    Comparison of Sales Force Automation features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.2
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Customer data management / contact management9.02 Ratings00 Ratings
    Workflow management10.02 Ratings00 Ratings
    Territory management9.02 Ratings00 Ratings
    Opportunity management9.02 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings00 Ratings
    Contract management10.02 Ratings00 Ratings
    Quote & order management9.02 Ratings00 Ratings
    Interaction tracking9.02 Ratings00 Ratings
    Channel / partner relationship management9.02 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.3
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Case management10.02 Ratings00 Ratings
    Call center management9.01 Ratings00 Ratings
    Help desk management9.02 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.5
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Lead management9.92 Ratings00 Ratings
    Email marketing9.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.0
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Task management10.02 Ratings00 Ratings
    Billing and invoicing management8.12 Ratings00 Ratings
    Reporting9.02 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    8.7
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Forecasting9.02 Ratings00 Ratings
    Pipeline visualization9.02 Ratings00 Ratings
    Customizable reports8.02 Ratings00 Ratings
    Customization
    Comparison of Customization features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.2
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Custom fields9.02 Ratings00 Ratings
    Custom objects9.92 Ratings00 Ratings
    Scripting environment9.02 Ratings00 Ratings
    API for custom integration9.02 Ratings00 Ratings
    Security
    Comparison of Security features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.5
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Single sign-on capability10.02 Ratings00 Ratings
    Role-based user permissions9.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.5
    1 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement9.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    9.5
    1 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Marketing automation10.01 Ratings00 Ratings
    Compensation management9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of IRIS CRM and Sparkcentral (discontinued)
    Feature
    IRIS CRM
    8.0
    2 Ratings
    Sparkcentral (discontinued)
    -
    Ratings
    Mobile access8.02 Ratings00 Ratings
    User Ratings
    IRIS CRMSparkcentral (discontinued)
    Likelihood to Recommend
    10.0
    (2 ratings)
    10.0
    (16 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.7
    (4 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    10.0
    (3 ratings)