ISL Light vs. LogMeIn Resolve

Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small Cannot think of a case when it's less appropriate!

Incentivized

I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area.

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• The summary of the pending tickets and how long are they due.
• Graphical representation of the tickets section wise.
• Performance review at glance of the action owners.
• Excel export of the report.
• It helps in planning and utilizing the resources.
• The notification of the update via email.

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program.
• A batch file that launches a network connection and the program at the same time.

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.

It is very easy to use. You hardly need any computer knowledge to learn how to use it, as everything is displayed in easily recognizable icons. Although its appearance does not look cutting-edge, it could have a more modern look, but it must be said that everything is understandable, and with just a couple of taps on each icon that appears, you already know what each thing is for, and it allows you to use it skillfully and fluidly. Everything is perfect in this regard.

Incentivized

From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.

During the entere time of use, I have never come across any availability issues.

Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.

High performance!

Incentivized

If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback

Incentivized

we did not have in person training

Incentivized

n/a - wasnt in attendance

Incentivized

It was so easy!

Incentivized

GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.

Incentivized

In our specific case user console simplicity in ISL light is a major positive for ISL light. ISL always on agent for unattended access is vastly superior to TeamViewer's solution. TeamViewer has become bloated in recent years, changing things for the sake of changing them, rather than improving their offering. One advantage TeamViewer has is a copy-paste file function that does not require the use of cumbersome file transfer tool.

Incentivized

At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain inferior in functionality compared to other options where these items work the same as they do in Windows.

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

The system was implemented quite quickly and easily.

Incentivized

• We can now help our customers within minutes. Sending a technician could take hours or even days.
• We can immediately help customers who are stuck and unable to refuel so that they can continue their journey.
• We can now quickly resolve warranty cases, so that it hardly costs us any money.

Incentivized

• LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
• Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.

Incentivized