ISL Light vs. Splashtop

Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small Cannot think of a case when it's less appropriate!

Incentivized

Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• Unbelievable performance! It's so fast I tested a PC game through it just for fun, and it was incredible!
• The increase in productivity throughout our organization has been notable. The flexibility of employees to occasionally work remotely, when needed, has been hugely beneficial.
• Enterprise IT tools like One-to-Many actions has saved us a lot of time and headache in certain situations, such as deploying a basic MSI or script. SOS has been a saving grace for some employees to receive remote IT support in emergency situations, as well.

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• Splashtop had a functionality issue with a Mac OS upgrade recently that prevented remote access for about two weeks. I had to request tickets directly and they had known about the impending issue without a collaborative solution between them and Apple.
• Better Beta testing for version upgrades is always needed. Software is constantly changing so these types of platforms need to be at the forefront of resolving interoperability issues with Mac, Windows, Linux, etc.
• The tech support for the issue I experience could have been more proactive. I was providing my client's IT provider and Splashtop with updates on the bug issue, where it should have been the other way around.

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It is very easy to use. You hardly need any computer knowledge to learn how to use it, as everything is displayed in easily recognizable icons. Although its appearance does not look cutting-edge, it could have a more modern look, but it must be said that everything is understandable, and with just a couple of taps on each icon that appears, you already know what each thing is for, and it allows you to use it skillfully and fluidly. Everything is perfect in this regard.

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

During the entere time of use, I have never come across any availability issues.

I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.

Incentivized

High performance!

Incentivized

Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.

Incentivized

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

Splashtop has good customer support - they respond quickly and provide adequate solutions, but we honestly rarely find ourselves needing to reach out to them. The software is so easy to use and about as plug-and-play as it gets, so we generally don't run into an issue that does not have an immediate, obvious solution provided in the software.

Incentivized

It was so easy!

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

In our specific case user console simplicity in ISL light is a major positive for ISL light. ISL always on agent for unattended access is vastly superior to TeamViewer's solution. TeamViewer has become bloated in recent years, changing things for the sake of changing them, rather than improving their offering. One advantage TeamViewer has is a copy-paste file function that does not require the use of cumbersome file transfer tool.

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.

Incentivized

• We can now help our customers within minutes. Sending a technician could take hours or even days.
• We can immediately help customers who are stuck and unable to refuel so that they can continue their journey.
• We can now quickly resolve warranty cases, so that it hardly costs us any money.

Incentivized

• Since we cannot utilize an enterprise-level POS system, Splashtop bridges the data gap between our store locations and our headquarters. This is what enables us to function. Without remote terminal access, our business would be unable to operate. Period. I can't overstate this.

Incentivized