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Issuetrak vs. LiveAgent

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Issuetrak

2 Reviews and Ratings

LiveAgent

144 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Issuetrak

    Score7 out of 10
    		N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    LiveAgent

    Score9.7 out of 10
    Small Businesses (1-50 employees)
    		LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,…

    $15

    per month per seat

    Pricing
    IssuetrakLiveAgent
    Editions & Modules
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    Free
    $0
    per month
    Small
    $15
    per month per seat
    Medium
    $29
    per month per seat
    Large
    $49
    per month per seat
    Enterprise
    $69
    per month per seat
    Offerings
    Pricing Offerings
    IssuetrakLiveAgent
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$2,000 one-time fee per installationNo setup fee
    Additional DetailsIssuetrak Product Experts can provide for a quote for Cloud+ plans.—
    More Pricing Information
    Features
    IssuetrakLiveAgent
    Incident and problem management
    Comparison of Incident and problem management features of Issuetrak and LiveAgent
    Feature
    Issuetrak
    6.7
    1 Ratings
    LiveAgent
    7.7
    59 Ratings
    Organize and prioritize service tickets7.01 Ratings7.956 Ratings
    Expert directory4.01 Ratings7.947 Ratings
    Subscription-based notifications9.01 Ratings7.042 Ratings
    ITSM collaboration and documentation7.01 Ratings6.838 Ratings
    Ticket creation and submission00 Ratings8.458 Ratings
    Ticket response00 Ratings8.459 Ratings
    Self Help Community
    Comparison of Self Help Community features of Issuetrak and LiveAgent
    Feature
    Issuetrak
    -
    Ratings
    LiveAgent
    10.0
    52 Ratings
    External knowledge base00 Ratings10.049 Ratings
    Internal knowledge base00 Ratings10.047 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Issuetrak and LiveAgent
    Feature
    Issuetrak
    -
    Ratings
    LiveAgent
    8.5
    58 Ratings
    Customer portal00 Ratings10.053 Ratings
    IVR00 Ratings7.028 Ratings
    Social integration00 Ratings8.150 Ratings
    Email support00 Ratings7.454 Ratings
    Help Desk CRM integration00 Ratings10.046 Ratings
    User Ratings
    IssuetrakLiveAgent
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.0
    (117 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    9.3
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Support Rating
    10.0
    (1 ratings)
    9.3
    (24 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)