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Issuetrak vs. Mojo Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Issuetrak

    Score7 out of 10
    N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    IssuetrakMojo Helpdesk
    Editions & Modules
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    IssuetrakMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$2,000 one-time fee per installationOptional
    Additional DetailsIssuetrak Product Experts can provide for a quote for Cloud+ plans.—
    More Pricing Information
    Features
    IssuetrakMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Issuetrak and Mojo Helpdesk
    Feature
    Issuetrak
    6.7
    1 Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    Organize and prioritize service tickets7.01 Ratings10.01 Ratings
    Expert directory4.01 Ratings10.01 Ratings
    Subscription-based notifications9.01 Ratings10.01 Ratings
    ITSM collaboration and documentation7.01 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Issuetrak and Mojo Helpdesk
    Feature
    Issuetrak
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Issuetrak and Mojo Helpdesk
    Feature
    Issuetrak
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    User Ratings
    IssuetrakMojo Helpdesk
    Likelihood to Recommend
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)