TrustRadius: an HG Insights company

Issuetrak vs. Vtiger

Save this comparison

Save this comparison

Issuetrak

2 Reviews and Ratings

Vtiger

31 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Issuetrak

    Score7 out of 10
    		N/AIssuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.

    $270

    per month 10 agents (Team plan minimum)

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    IssuetrakVtiger
    Editions & Modules
    Team
    $212
    one-time fee per agent (10 agent minimum)
    Team
    $291
    per year per agent (10 agent minimum)
    Support
    $876
    per year per agent (3 agent minimum)
    Support
    $1059
    one-time fee per agent (3 agent minimum)
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    IssuetrakVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$2,000 one-time fee per installation$10 / user / month
    Additional DetailsIssuetrak Product Experts can provide for a quote for Cloud+ plans.Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    IssuetrakVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Issuetrak and Vtiger
    Feature
    Issuetrak
    6.7
    1 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets7.01 Ratings00 Ratings
    Expert directory4.01 Ratings00 Ratings
    Subscription-based notifications9.01 Ratings00 Ratings
    ITSM collaboration and documentation7.01 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Issuetrak and Vtiger
    Feature
    Issuetrak
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    IssuetrakVtiger
    Likelihood to Recommend
    7.0
    (1 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    10.0
    (2 ratings)