iSupport vs. Ivanti Neurons for ITSM
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 iSupport | Score5.1 out of 10 | N/A | iSupport is the ITIL / ITSM flagship product from the long-established company of the same name in Washington state. | N/A |
 Ivanti Neurons for ITSM | Score4.5 out of 10 | N/A | Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat. | N/A |
| iSupport | Ivanti Neurons for ITSM | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| iSupport | Ivanti Neurons for ITSM | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| iSupport | Ivanti Neurons for ITSM | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 9.6 |
| Likelihood to Renew | - | 9.9 |
| Usability | - | 7.8 |
| Support Rating | - | 9.0 |
| Contract Terms and Pricing Model | - | 8.5 |
| Professional Services | - | 8.0 |