| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Confluence | Score7.8 out of 10 | N/A | Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users. | $6.40 per month per user |
 IT Glue | Score8.4 out of 10 | N/A | IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. | $29 per month per user (5 user minimum) |
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| Entry-level Setup Fee | No setup fee | $545 one-time fee | ||||||||||||||
| Additional Details | Prices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100. | — | ||||||||||||||
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| Confluence | IT Glue | |
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| Considered Both Products | No answer on this topic | Chose IT Glue Although it doesn't show up in the search bar here, we've also used BizDox. While all these provide many of the same services, for us, IT Glue just works much better. We can get to the information we need from anywhere, it's well organized, and we get it quickly. But above all … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose IT Glue SharePoint requires specialized training, Confluence isn't MSP-specific, and ITBoost is new and not yet proven. IT Glue's integration with the rest of our toolset was what sold it for us. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose IT Glue ITG was created specifically for IT providers and had the integrations that we need for our PSA tool. Confluence is an amazing platform and may end up being our next move. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose IT Glue We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Confluence | IT Glue | ||||||||||||||||||||||||||||
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| Confluence | IT Glue | |
|---|---|---|
| Likelihood to Recommend | 6.7 | 8.1 |
| Likelihood to Renew | 9.9 | 9.0 |
| Usability | 6.6 | 9.5 |
| Availability | 9.0 | - |
| Performance | 8.0 | 8.9 |
| Support Rating | 5.4 | 8.0 |
| Implementation Rating | 8.8 | - |
| Configurability | 6.0 | - |
| Ease of integration | 8.0 | 7.5 |
| Product Scalability | 8.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |
