IT Glue vs. M‑Files
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 IT Glue | Score8.4 out of 10 | N/A | IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times. | $29 per month per user (5 user minimum) |
 M‑Files | Score8.9 out of 10 | N/A | M-Files is a platform for knowledge work automation. M-Files helps knowledge workers to find information faster, work smarter, and achieve more. M-Files features a metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies… | N/A |
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| Entry-level Setup Fee | $545 one-time fee | No setup fee | ||||||||||||||
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| IT Glue | M‑Files | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 9.9 |
| Likelihood to Renew | 9.0 | 9.9 |
| Usability | 9.5 | 8.2 |
| Availability | - | 9.1 |
| Performance | 8.9 | 9.1 |
| Support Rating | 8.0 | 8.0 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 8.2 |
| Configurability | - | 9.6 |
| Ease of integration | 7.5 | - |
| Product Scalability | - | 10.0 |
| Vendor post-sale | - | 7.0 |
| Vendor pre-sale | - | 7.0 |