Ivanti Neurons for ITSM vs. Serviceware Processes
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Ivanti Neurons for ITSM | Score4.5 out of 10 | N/A | Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat. | N/A |
 Serviceware Processes | Score9 out of 10 | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
| Ivanti Neurons for ITSM | Serviceware Processes | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Ivanti Neurons for ITSM | Serviceware Processes | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Ivanti Neurons for ITSM | Serviceware Processes | |
|---|---|---|
| Likelihood to Recommend | 9.6 | 9.0 |
| Likelihood to Renew | 9.9 | - |
| Usability | 7.8 | - |
| Support Rating | 9.0 | 9.0 |
| Contract Terms and Pricing Model | 8.5 | - |
| Professional Services | 8.0 | - |