JAGGAER vs. SAP Ariba

The SciQuest application helps guide users toward preferred suppliers. The efficiencies experienced in both sending out orders to suppliers as well as bringing back invoices helps our users maintain their inventories as well as allowing them to better understand the condition of their budgets and spend because of the quick turnaround

SAP Ariba is pivotal for our organization's supply chain requirements. The purchasing department needs it for vendor purchase order issuance and vendor order management. We can check procurement history for the last purchased price, standard price, price breaks, lead time for products, vendor, and alternate vendor details.

Incentivized

• The workflow works great for routing requisitions to the appropriate approvers. It's also very customizable to adapt workflow to fit our current policies.
• SciQuest pushes requisitions straight into our ERP, eliminating the need for duplicate data entry.
• Punchouts are a great time saver for our end users to compare pricing within the same system.

Incentivized

• Complete Procurement of Inventory step easy through GUI-Ariba integration once Purchase order is created and it is sent to the SAP Ariba Supplier Network. Vendor confirms the order and sends notification of Inbound Delivery to the warehouse through ASN and the Inbound process, Goods Receipt Process, Unloading, Put away process easy.
• SAP Ariba integrates the different SAP Sourcing platforms, services and their tools in order to optimize operations, saves cost and meeting customer requirements through its easy to use tools. Such as integration with SAP S/4 HANA, SAP EWM using Idocs for End to End sourcing and Procurement coverage.
• As a part of the SAP Direct Sourcing suite, it helps allow customer manage their direct materials in the single dashboard and helping customer to have view of the comprehensive info about BoM and the structure. Based on requirements, buyers can run materials and/or entire Bill of Materials. When these are sent from ERP to SAP Ariba, managers can manage them in the direct spend dashboard. Can search for desired items in the dashboard and view details of BoM or deeper view of information of the material. Buyers can run sourcing, run details for materials, create material quotes, and create pricing using book quotes.

Incentivized

• The UI is pretty dry form a user point of view (I've heard this many times by end users over the years)
• Documents look the same for the most part (for invoices, reqs and POs)
• Possibly some updates other types of data exports

Incentivized

• Integration with other tools is not very good. The APIs provided are not scheduled within the Ariba process and must use a middleware to send information back and forth between tools
• Customer support for configuration questions. The response time can be weeks or months waiting time and the response back is often unhelpful.
• Flexibility with company entities. With a large company with so many entities it is hard to structure and customize your suppliers into many entities. You often have to duplicate.

Incentivized

Well, I put it in the middle because I hope someday we will get a chance to put eProcurement suite of needed products out for RFP one day. It will not happen anytime soon due to the current administration. But I'm hopeful, and if and when it happens, SciQuest no doubt will be a strong contender.

Incentivized

Established product and we are now using it as a mean for our procurement transformation

There is a 3 month learning curve and then the features are easy to use. My AP team processes 400 invoices daily through the system. The things to watch for are vendor billing mistakes (no/incorrect PO number, information discrepancies) and buyer purchase request inconsistencies. Those are part of AP anyway so maybe it is what it is. The Sciquest AP software performs as designed some improvements needed. In our system I have documented a list of 60 improvements that could increase throughput up to 50%. Those improvements include making the AP records GUI format more customized for AP purposes, and improving the QC tolerance functionality, which can be laborious to sync (Match).

While its great at usability. I would love ut have it more simplified. I would like to advocate for some personas who are non tech savvy or who have less or no experience in procurement. I sometimes feel that the valley of user learning fir such personas is quite steep and it may take them long time of learning to get adept to the platform.

Incentivized

They have had only a couple of very quick occasions where they were down for 1-2 minutes. One time they had a problem adding attachments. Very Reliable!

Having used SciQuest for over five years and having their competitors, SciQuest offers the best user experience and integration between vendors and ERP.

24/7 support. Never send you to India or some foreign country support line. Always get an answer, even if it's an answer you did not want. Always well formed conclusions/solutions to problems. They genuinely seem to care about the service they provide

Incentivized

Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.

SciQuest has changed its name to Jaggaer.https://www.jaggaer.com/

We had an internal project manager who was well versed in PMI methodologies. I think the implementation would have gone far less successfully, or may even have failed entirely, without her. She was able to do all the things a project manager is supposed to do, and in an ordered and organized manner.

Incentivized

As a supplier, SciQuest is selected by our customers - we are always confident when this selection is made. One appreciates working together with SciQuest when considering some of the issues we've encountered with other marketplace/procurement solutions: - Uneven support from staff who were less than fully trained - Non-adherence to standards such as cXML despite claims to be compliant - Difficulty garnering project resources necessary to complete an implementation - Outdated and error-prone catalog management portals

It's important to note that user experiences may vary, and the perceived areas for improvement depend on the specific needs and expectations of each organization. Frequent updates and feedback from users often guide software developers in addressing these areas to enhance the overall user satisfaction with the platform

Incentivized

Highly reliable remotely hosted PTP solution that interfaces with our remote OCR vendor and with university sited operational servers. Twice a year over the last 3 years a SciQuest/OCR system file handling or network problem occurs that gets fixed within a day.

• Customers seem to be fine with selecting requisition items and having them pushed back via carts to a legacy system.
• Converting one's legacy ERP system to a SaaS solution may prove to be too much of an overhaul in regards to converting to a new set of rules which do not fit exactly with current business processes. The inability to enhance in great detail is also a drawback for customers coming from a highly modifiable system.

Incentivized

• We saved nearly 10% of planned costs due to the large database of vendors we created within the company as a whole.
• Saving in time due to shortening of procurement cycles. Procurement activities were never on the critical path and were accomplished with less Supply Chain resources than originally planned.
• In the process we created a huge database of Vendors and Pricing which well be beneficial in our future projects.
• It is an excellent tool and just what are business required and could afford.