JIM business management vs. OpenAir PSA
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 JIM | N/A | N/A | JIM is a business management system for IT support businesses. It provides a one-stop to manage all customer requirements including leads, prospects, orders, tickets, projects, customer assets, knowledge base and integration with an accounts system. JIM is a software-as-a-service and and presented as a solution for any size of IT support company. | $25 per month per user |
 OpenAir PSA | Score8 out of 10 | N/A | NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc. | N/A |
| JIM | OpenAir PSA | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| JIM | OpenAir PSA | ||||||||||||||||||||||||||||||||||||||||||||||
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| Project Management |
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| Professional Services Automation |
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| JIM | OpenAir PSA | |
|---|---|---|
| Likelihood to Recommend | - | 8.5 |
| Likelihood to Renew | - | 8.2 |
| Usability | - | 9.4 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 8.0 |
| Ease of integration | - | 10.0 |
| Product Scalability | - | 10.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 10.0 |