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Jira Service Management vs. ManageEngine ServiceDesk Plus

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    Jira Service ManagementManageEngine ServiceDesk Plus
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    Jira Service ManagementManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Jira Service ManagementManageEngine ServiceDesk Plus
    Considered Both Products
    Atlassian
    No answer on this topic
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    Chose ManageEngine ServiceDesk Plus
    I use Jira Service Management in my personal lab environment to explore its features and DevOps integrations. While it's powerful and flexible, I find ManageEngine ServiceDesk Plus more user-friendly and practical for enterprise IT environments.
    Incentivized
    Chose ManageEngine ServiceDesk Plus
    Jira Service Management is one of the strongest rival of Manage Engine Service Desk Plus. If we compare, both of them are really good for incident management and workflows. But when time to decide, Manage Engine Service Desk Plus is front of Jira Service Management with a few …
    Incentivized
    Chose ManageEngine ServiceDesk Plus
    We are actually moving away from ServiceDesk Plus to JIRA Service Desk. This is because of the flexibility that JIRA offers versus the more "locked in" fields in ServiceDesk. It also is going to allow us to better customize our requests and track our SLAs on different types of …
    Incentivized
    Chose ManageEngine ServiceDesk Plus
    We use JIRA and Spiceworks in different departments in our company, but neither had the features we were looking for when it comes to end user facing help desk solutions. JIRA is great for our coding/development teams but it doesn't have the ease of use that service desk plus …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Jira Service ManagementManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and ManageEngine ServiceDesk Plus
    Feature
    Jira Service Management
    8.2
    77 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets7.576 Ratings8.020 Ratings
    Expert directory9.02 Ratings5.013 Ratings
    Service restoration9.52 Ratings5.015 Ratings
    Self-service tools7.070 Ratings8.018 Ratings
    Subscription-based notifications10.01 Ratings6.014 Ratings
    ITSM collaboration and documentation7.063 Ratings10.016 Ratings
    ITSM reports and dashboards7.564 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and ManageEngine ServiceDesk Plus
    Feature
    Jira Service Management
    10.0
    1 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement10.01 Ratings9.014 Ratings
    Asset management dashboard10.01 Ratings8.014 Ratings
    Policy and contract enforcement10.01 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and ManageEngine ServiceDesk Plus
    Feature
    Jira Service Management
    7.2
    71 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository7.565 Ratings7.015 Ratings
    Change calendar6.52 Ratings8.011 Ratings
    Service-level management7.569 Ratings9.014 Ratings
    User Ratings
    Jira Service ManagementManageEngine ServiceDesk Plus
    Likelihood to Recommend
    7.3
    (78 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.0
    (1 ratings)
    Usability
    8.0
    (3 ratings)
    7.0
    (4 ratings)
    Support Rating
    9.1
    (25 ratings)
    9.0
    (3 ratings)