Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Jira Service Management | Score7.9 out of 10 | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
ManageEngine ServiceDesk Plus | Score9.2 out of 10 | N/A | ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation. | $10 Starting Price Per Month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Jira Service Management | ManageEngine ServiceDesk Plus | |
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| Considered Both Products | No answer on this topic | |
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| Would buy again | ||
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| Delivers good value for the price | ||
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| Jira Service Management | ManageEngine ServiceDesk Plus | |||||||||||||||||||||||||
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| Jira Service Management | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Likelihood to Recommend | 7.3 | 9.0 |
| Likelihood to Renew | 10.0 | 6.0 |
| Usability | 8.0 | 7.0 |
| Support Rating | 9.1 | 9.0 |