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Jira Service Management vs. Spiceworks Cloud Help Desk

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Jira Service Management

671 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Spiceworks Cloud Help Desk

    Score6.9 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Jira Service ManagementSpiceworks Cloud Help Desk
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Jira Service ManagementSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Jira Service ManagementSpiceworks Cloud Help Desk
    Considered Both Products
    Atlassian
    Verified User
    Chose Jira Service Management
    When I evaluated Spiceworks, it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did.
    JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into …
    Incentivized
    Verified User
    Chose Jira Service Management
    Very cost effective and you receive full service help desk software system and network monitor all-inclusive. It is capable of productivity and easy to maintain. It is a easy to use help desk solution that includes a ticketing system, inventory system and a network monitor. …
    Incentivized
    Mark Hetherington
    Programmer in Research & Development at EightPixelsSquare (Computer Games, 11-50 employees)
    Chose Jira Service Management
    When we completed our merger with another company, they were already using Jira so it made sense for us to use a common solution. Their experience and investment with the package was a major factor in choosing it over our current tools and those we were researching for future …
    Incentivized
    Spiceworks Ziff Davis
    Jeetendar Kumar
    IT Analyst in Information Technology at SIUT (Hospital & Health Care, 501-1000 employees)
    Chose Spiceworks Cloud Help Desk
    Spiceworks Help Desk is basic software for start ups or entry level organization
    Incentivized
    Joe Foran
    Director Of Information Technology and HIPAA Privacy Officer in Information Technology at Continuum of Care (Hospital & Health Care, 501-1000 employees)
    Chose Spiceworks Cloud Help Desk
    [Its] simplicity, [the] easy user interface for both technicians and end-users, and stability, plus the ability to locally control data access (we're highly regulated regarding privacy and records rights), puts it in its own class. While it may not do everything larger systems …
    Incentivized
    Héctor Aguilar
    Ruby on Rails Developer in Information Technology at Chunch.es (Information Technology & Services, 1-10 employees)
    Chose Spiceworks Cloud Help Desk
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Jira Service ManagementSpiceworks Cloud Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and Spiceworks Cloud Help Desk
    Feature
    Jira Service Management
    8.2
    77 Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets7.576 Ratings8.054 Ratings
    Expert directory9.02 Ratings8.047 Ratings
    Service restoration9.52 Ratings00 Ratings
    Self-service tools7.070 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings9.042 Ratings
    ITSM collaboration and documentation7.063 Ratings6.045 Ratings
    ITSM reports and dashboards7.564 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and Spiceworks Cloud Help Desk
    Feature
    Jira Service Management
    10.0
    1 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and Spiceworks Cloud Help Desk
    Feature
    Jira Service Management
    7.2
    71 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Change requests repository7.565 Ratings00 Ratings
    Change calendar6.52 Ratings00 Ratings
    Service-level management7.569 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Jira Service Management and Spiceworks Cloud Help Desk
    Feature
    Jira Service Management
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Jira Service Management and Spiceworks Cloud Help Desk
    Feature
    Jira Service Management
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    Jira Service ManagementSpiceworks Cloud Help Desk
    Likelihood to Recommend
    7.3
    (78 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (29 ratings)
    Usability
    8.0
    (3 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.1
    (25 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)