TrustRadius: an HG Insights company

Jira Service Management vs. Statuspage

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Jira Service Management

671 Reviews and Ratings

Statuspage

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Statuspage

    Score7 out of 10
    		N/AAtlassian Statuspage provides status updates for shared cloud resources to users, eliminating duplicate support tickets and displaying uptime status.

    $29

    per month

    Pricing
    Jira Service ManagementStatuspage
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Hobby
    $29
    per month
    Startup
    $99
    per month
    Business
    $399
    per month
    Enterprise
    1,499
    per month
    Free
    Free
    Offerings
    Pricing Offerings
    Jira Service ManagementStatuspage
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Jira Service ManagementStatuspage
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and Statuspage
    Feature
    Jira Service Management
    8.2
    77 Ratings
    Statuspage
    -
    Ratings
    Organize and prioritize service tickets7.576 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Service restoration9.52 Ratings00 Ratings
    Self-service tools7.070 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation7.063 Ratings00 Ratings
    ITSM reports and dashboards7.564 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and Statuspage
    Feature
    Jira Service Management
    10.0
    1 Ratings
    Statuspage
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and Statuspage
    Feature
    Jira Service Management
    7.2
    71 Ratings
    Statuspage
    -
    Ratings
    Change requests repository7.565 Ratings00 Ratings
    Change calendar6.52 Ratings00 Ratings
    Service-level management7.569 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Jira Service Management and Statuspage
    Feature
    Jira Service Management
    -
    Ratings
    Statuspage
    9.2
    3 Ratings
    Task Management00 Ratings9.01 Ratings
    Scheduling00 Ratings10.02 Ratings
    Workflow Automation00 Ratings8.02 Ratings
    Mobile Access00 Ratings10.02 Ratings
    Search00 Ratings9.02 Ratings
    Visual planning tools00 Ratings9.02 Ratings
    Communication
    Comparison of Communication features of Jira Service Management and Statuspage
    Feature
    Jira Service Management
    -
    Ratings
    Statuspage
    8.0
    3 Ratings
    Chat00 Ratings10.01 Ratings
    Notifications00 Ratings10.03 Ratings
    Discussions00 Ratings2.01 Ratings
    Internal knowledgebase00 Ratings9.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings9.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Jira Service Management and Statuspage
    Feature
    Jira Service Management
    -
    Ratings
    Statuspage
    10.0
    2 Ratings
    Access control00 Ratings10.02 Ratings
    Advanced security features00 Ratings10.01 Ratings
    User Ratings
    Jira Service ManagementStatuspage
    Likelihood to Recommend
    7.3
    (78 ratings)
    10.0
    (3 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (25 ratings)
    10.0
    (1 ratings)