TrustRadius: an HG Insights company

Statuspage

Score7 out of 10

10 Reviews and Ratings

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What is Statuspage?

Atlassian Statuspage provides status updates for shared cloud resources to users, eliminating duplicate support tickets and displaying uptime status.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Statuspage has to offer, as determined by TrustRadius' reviewers.
Based on 10 ratings of Statuspage's features
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Top Performing Features

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

    Category average: 7.7

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8.3

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 8.8

Areas for Improvement

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 7

  • Discussions

    Users can join groups or message boards for forum-style collaboration.

    Category average: 8.4

Most Frequent Users

Top 3 industries using Statuspage
Based on HG Insights installation data
View all Reviews
#1 most frequent

Information

23.7%

267 installations of 1,128

#2 most frequent

Professional, Scientific, and Technical Services

14.6%

165 installations of 1,128

#3 most frequent

Finance and Insurance

5.7%

64 installations of 1,128

Reviews

What users are saying about Statuspage.
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Great tool to manage up-time and incident communication

Incentivized
Verified User
Vice-President in Engineering (51-200 employees employees)

Use Cases and Deployment Scope

We use Statuspage to show current up-time along with communicating incidents to our customer base.

Pros

  • Shows our current up-time across a number of components.
  • Easy to manage an incident and get communication out to our customer base.
  • Ability to look at historical up-time.

Cons

  • I wish I had more ways to customize the layout.
  • I wish I could show custom date ranges when looking at historical up-time.

Return on Investment

  • Helps organize communication to our clients during an incident.
  • Demonstrates our level of transparency to prospects.

Clean and easy-to-use interface makes Statuspage the perfect choice for our support team!

Incentivized
Verified User
Manager in Professional Services (51-200 employees employees)

Pros

  • Interface is very intuitive and easy to use with very little training.
  • Ability to customize messaging for events and notify before, during and after maintenance.
  • Integrations with app like Twitter and Slack.
  • Ability to automate all our maintenance notifications.

Cons

  • If you make a mistake, you need to edit on the various platforms like Twitter manually. I wish it would edit the Tweet or delete it and post a new one.

Return on Investment

  • We were able to quickly train our entire support team to use this tool in less than 30 minutes, both to schedule maintenance and publish unexpected downtime. The product is so user friendly that it takes very little training to use proficiently.
  • Ease of integrations with existing services and software like Twitter and Slack allow us to reach further with our notification without creating new intake channels for stakeholders.

Alternatives Considered

SolarWinds Pingdom

Other Software Used

Jira Software, Help Scout, BambooHR

StatusPage for Internal and External Service Status Updates

Incentivized
Verified User
Engineer in Engineering (51-200 employees employees)

Pros

  • Real-time updates on service status and possible impairment
  • Flexibility to customize notifications
  • Flexibility to customize services, or parts of services which may be impaired

Cons

  • StatusPage is nice because it keeps a rolling update on the previous statuses, but when it displays in Hipchat it just shows the last update.

Return on Investment

  • StatusPage does not have a specific measurable ROI. We use StatusPage as an ad-hoc notification tool.

Other Software Used

Zabbix, Elasticsearch, Domo