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Jira Service Management vs. Vision Helpdesk

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Jira Service Management

671 Reviews and Ratings

Vision Helpdesk

8 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jira Service Management

    Score7.9 out of 10
    		N/AJira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

    $0

    per month

    Vision Helpdesk

    Score9.5 out of 10
    Small Businesses (1-50 employees)
    		Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…

    $8

    per month

    Pricing
    Jira Service ManagementVision Helpdesk
    Editions & Modules
    Free
    $0
    per month
    Standard
    $20
    per agent/per month
    Premium
    $40
    per agent/per month
    Enterprise
    Contact sales team
    Starter Help Desk
    $8
    per month per seat
    Starter Help Desk
    $12
    per month per seat
    Pro Help Desk
    $16
    per month per seat
    Satellite Help Desk
    $20
    per month per seat
    Pro Help Desk
    $20
    per month per seat
    Satellite Help Desk
    $24
    per month per seat
    Pro Service Desk
    $24
    per month per seat
    Pro Service Desk
    $32
    per month per seat
    Ent Service Desk
    $32
    per month per seat
    Ent Service Desk
    $48
    per month per seat
    Offerings
    Pricing Offerings
    Jira Service ManagementVision Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Jira Service ManagementVision Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Jira Service Management and Vision Helpdesk
    Feature
    Jira Service Management
    8.2
    77 Ratings
    Vision Helpdesk
    6.8
    3 Ratings
    Organize and prioritize service tickets7.576 Ratings8.03 Ratings
    Expert directory9.02 Ratings00 Ratings
    Service restoration9.52 Ratings00 Ratings
    Self-service tools7.070 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings8.03 Ratings
    ITSM collaboration and documentation7.063 Ratings00 Ratings
    ITSM reports and dashboards7.564 Ratings00 Ratings
    Ticket creation and submission00 Ratings6.03 Ratings
    Ticket response00 Ratings5.03 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Jira Service Management and Vision Helpdesk
    Feature
    Jira Service Management
    10.0
    1 Ratings
    Vision Helpdesk
    -
    Ratings
    Configuration mangement10.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement10.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of Jira Service Management and Vision Helpdesk
    Feature
    Jira Service Management
    7.2
    71 Ratings
    Vision Helpdesk
    -
    Ratings
    Change requests repository7.565 Ratings00 Ratings
    Change calendar6.52 Ratings00 Ratings
    Service-level management7.569 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Jira Service Management and Vision Helpdesk
    Feature
    Jira Service Management
    -
    Ratings
    Vision Helpdesk
    5.0
    2 Ratings
    External knowledge base00 Ratings5.02 Ratings
    Internal knowledge base00 Ratings5.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Jira Service Management and Vision Helpdesk
    Feature
    Jira Service Management
    -
    Ratings
    Vision Helpdesk
    7.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Social integration00 Ratings7.03 Ratings
    Email support00 Ratings6.03 Ratings
    Help Desk CRM integration00 Ratings7.01 Ratings
    User Ratings
    Jira Service ManagementVision Helpdesk
    Likelihood to Recommend
    7.3
    (78 ratings)
    5.0
    (4 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    8.0
    (3 ratings)
    8.2
    (1 ratings)
    Support Rating
    9.1
    (25 ratings)
    6.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)