Jira Work Management vs. Smartsheet

Jira Work Management

Smartsheet

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Jira Work Management	Score 8.3 out of 10	N/A	Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.	$0
Smartsheet	Score 8.4 out of 10	N/A	Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.	$12 per month per user (up to 10 users)

Pricing

Jira Work Management

Smartsheet

Editions & Modules

Free: $0
Starter - Monthly: $7.53
per month per user
Premium - Monthly: $13.53
per month per user
Starter - Annually: $22,500
per year User tier: 201-300
Premium - Annually: $40,500
per year User tier: 201-300
Enterprise: Contact Sales

Pro: $12
per month per user (up to 10 users)
Business: $24
per month per user (3 user minimum)
Enterprise: Contact Sales
Advanced Work Management: Contact Sales

Offerings

Pricing Offerings
Jira Work Management	Smartsheet
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

A discount is offered for annual billing.

More Pricing Information

Community Pulse
	Jira Work Management	Smartsheet
Considered Both Products	Jira Work Management Verified User Anonymous Chose Jira Work Management Personally I would not choose Jira Work Management for a marketing team. However, the marketing team was enveloped into the Jira Work Management instance due to use by more technical teams. Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Whereas all competing products are great and you may do more or less the same type of tasks, Atlassian has the edge when it comes to cross-team collaboration, in particular in scenarios where escalations must also involve developers or the product teams. All in all, all are … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management ClickUp Incentivized Helpful? Neil Crookes Technical Director Chose Jira Work Management Tight integration with other tools meant that Jira Work Management was the best choice for our organisation. Incentivized Helpful? Verified User Anonymous Chose Jira Work Management My colleague shared it with me as I often collaborate across multiple teams - it stacks up super well as each of those similar products are managed by separate departments. Having another Jira tool under the same roof is extremely beneficial for me, as opposed to having to … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Monday.com was our first attempt at using project management software, but we couldn't get the hang of it and nobody updated tasks. Management got even more confused with it so we switched to Basecamp. Basecamp is very simple and easy for small companies just getting into their … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Expert on software and applications development. Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Trello and Jira Work Management are similar in concept, but the only real benefit of Trello is that is free and, if you already have an instance of Jira, Jira Work Management is worth the price because it's a plugin for your already configured product. Incentivized Helpful? SD Sangmesh Deshmukh Sr UX UI Designers Chose Jira Work Management Trello is great for simplicity and visual task tracking, but Jira Work Management surpasses it in scalability and customization; for complex workflow, Jira beats Trello. Asana has a good UI, but integration Jira has better options. Incentivized Helpful? SK Shivangi Khandelwal Lead Engineer Chose Jira Work Management Easy tag access. Easy to use and view description of tasks and it's other associated properties Incentivized Helpful? Verified User Anonymous Chose Jira Work Management In a certain way, they are related in how to organize the information, however, working our information with Jira Work Management to have a roadmap makes it more professional, accessible, and easy to manage for any member of the team and/or interested person. For example, in … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management The user experience of Jira is better than Trello, Trello doesn't offer a Sprint board. And we have followed the Sprint mode of working in the Project management space, therefore preferring Jira. Trello is a more general-use Project Management tool, whereas we were looking for … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management The evolution of Jira Service Desk to Jira work management is accompanied by lot of new features like the List View which allows inline editing, easy column management, the Calendar View bases on extensible modal and state categories, the Timeline View supports tasks and … Incentivized Helpful? Oscar Barahona Product Manager Chose Jira Work Management While Zoho was very helpful with the reporting and data it provided, Jira was capable of adapting our proyect planning and organization based on the framework known as SCRUM. This was the key selling point for us and why we opted to work JIRA over Zoho Analytics. Both are very … Incentivized Helpful? Hemant Joshi Vice President Of Product Management Chose Jira Work Management I found better features than Zoho Projects and Zoho Sprints. Airtable required a lot of effort in configuring so won't recommend that. Monday.com was easy but has fewer controls and familiarity among the developers when we work with external agencies. Incentivized Helpful? LM Luis Yoichi Morales Staff Researcher Chose Jira Work Management My main comparison would be towards Phabricator. Phabricator is a useful tool for task and software management, however, it is hard to use, even for people with an engineering background. For people without an engineering background it was totally not user-friendly. The … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management It was the preferred tool for our engineers and product team so it was an easy decision to make. Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Jira provides multiple functionalities which any project needs during implementation. It has the feature of tagging the right owner to the issues. It has made the life of project managers easier to track the resolutions and efforts which was utilised for completing the task. It … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Jira is quite intuitive to use. It has a bit of a learning curve, but that solely depends on how your organization has set it up in the first place. That could be really simple or a bit more complicated depending on how the admin has defined the workflow, accesses, etc. That … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management It is easier to use and with more added functionality and issue tracking details so we can: segregate and link multiple issues, create product roadmaps, do sprint plannings with their dates, issue backlog with bug fixes, improvements, and product enhancements, and have new … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Trello, Asana and Pipefy Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Jira is the gold standard if your company can afford it. I have used other programs at other companies that do not have the same collaboration features and do not do as well. This seems to be the best for aligning and for offline use across the board really, can’t beat it. Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Tried to use Salesforce for ticketing management... But salesforce was more suited in project management & work flow management. Salesforce is very good for the above mentioned points but when we tried for the ticket management system it was not giving the desired results & … Incentivized Helpful? Verified User Anonymous Chose Jira Work Management Jira provides better reporting and task management than Teamwork. Teamwork was better from a managerial perspective to get updates from team members on a task, but the tracking and planning were not as robust. Overall, Jira was more robust and offered better granularity, but … Incentivized Helpful? AM Alejandro Montes Team Lead Chose Jira Work Management Jira Work Management is superior in terms of managing and monitoring tasks and projects. It has a more complete interface, although it's a little more complex and not as user-friendly. Incentivized Helpful?	Smartsheet DR Dustin Roberts Marketing Associate Chose Smartsheet I use both. Excel for more data/spreadsheet focused tasks and Smartsheet for our event planning and project management. Smartsheet allows for collaboration, has project management features like task tracking and the Gantt chart, and even has some handy automation features … Incentivized Helpful? Verified User Anonymous Chose Smartsheet I tried Miro for a while and it just didn't have the features Smartsheet does. If I'm going to pay for a "supercharged Excel," I expect to really do a ton more than Excel! Incentivized Helpful? Verified User Anonymous Chose Smartsheet It allows team collaboration. Project monitoring is very easy. Dashboards are very good for the project reporting. Incentivized Helpful? TK Tomasz Kowalski Senior Program Manager Chose Smartsheet Asana and monday.com are typical project management tools where resources can be tracked based on the tasks, etc. Smartsheet does exactly the same but additionally allows people outside of PM to automate their data collaboration with other employees. The solutions that … Incentivized Helpful? Syed Ghufran Hassan Project associate Chose Smartsheet Smartsheet is user friendly with easy to use templates as compared to Microsoft project. Other thing is collaboration which cannot be achieved in Microsoft project. Smartsheet has different types of pricing for different types of users but Microsoft project only offers … Incentivized Helpful? Ehud Lehavi Quality Assurance Analyst Chose Smartsheet Jira is better on user interface and task tracking. However the dashboard isn't as versatile as on Smartsheet. That being said, it takes maintenance to keep the Smartsheet dashboard updated regularly (not automated). Incentivized Helpful? Verified User Anonymous Chose Smartsheet Definitely a lot more intuitive and a lot less clunky and confusing. When I have to introduce Smartsheet to other team members who have experience with MS project they are overwhelmed with how easy it is and feel a lot more engaged when developing their own workbooks Incentivized Helpful? Angelo Liriano Cepeda Business Developer & Key Account Manager Chose Smartsheet Smartsheet enable users to build the more custom solutions that can include workflows, reports, dashboards, sheet data, reminders, etc. It allows to create the most complete reports and have available thousand of already built solutions on the Solution Center. Also, has the … Incentivized Helpful? Abigail Selebe Freelance Consultant Chose Smartsheet Smartsheet is a dedicated project management tool that is built on spread sheet principles. When compared to Microsoft's own offering, Smartsheet came out on top in some areas like dedicated project management features vs having to build custom features to Microsoft 365. … Incentivized Helpful? Verified User Anonymous Chose Smartsheet Jira and Redmine are much more robust and technologically advanced project management solutions. I enjoy using either when managing a very large project. However, I prefer to use Smartsheet for my smaller to medium sized projects. As for Google Drive - I would say that Google … Incentivized Helpful? David Chamberlain Executive Creative Director Chose Smartsheet It has been my favorite alternative; I can control Smartsheet from my mobile device since, as a manager, it allows me to visualize the files made through it, with the convenience of any time and space. Incentivized Helpful? Verified User Anonymous Chose Smartsheet Price and ease of collaboration was the deciding factor and since we made this decision quite awhile ago, Microsoft Project's collaboration features were not there yet, making Smartsheet the clear winner. Many of our Project Manager were comfortable working with Microsoft … Incentivized Helpful? Duane Thompson Product Development Lead Chose Smartsheet Smartsheet makes it simple to plan and budget on projects, streamline business workflows and improve overall customer service. The pricing plans are affordable and businesses that implement Smartsheet enjoy tremendous long-term value. Employee work performance is boosted and … Incentivized Helpful? Verified User Anonymous Chose Smartsheet I believe Smartsheet is much easier to use than Asana. There is a better way to collaborate with colleagues and track your progress on projects. There is a better structure on how to set up your system. It has better filters to see what you have accomplished vs what is open and … Incentivized Helpful? Brad Estes Chief Operating Officer and Executive Vice President Chose Smartsheet Functionality is far superior and very easy to use. Incentivized Helpful? GM Gloria Musuli Human Resources Assistant Chose Smartsheet Smartsheet is an exceptionally robust and ,offer unique hybrid solution to manage projects and automate workflows that is based on accurate data. It offers better time-saving functions that speeds up delivery of projects on schedule and using the allocated resources. Incentivized Helpful? Ben Pincus Sales Executive Chose Smartsheet Smartsheet has been a positive success; it has been easy to use and quite intuitive. It allowed us to foster collaboration between colleagues. Incentivized Helpful? EC Emily Caplin Senior Project Manager Chose Smartsheet Works more efficiently than MPP as updates can happen in real time in the cloud and be collaborated on with other team members. Incentivized Helpful? Verified User Anonymous Chose Smartsheet Before utilizing Smartsheet we utilized a combination of Quip and an in-house developed task management tool. Even though we did not utilize Smartsheet for all of our project management needs it did provide a useful structure for planning a schedule for routine tasks and … Incentivized Helpful? Verified User Anonymous Chose Smartsheet Other software's are more geared towards the construction process while Smartsheet is more geared to generic Project Management, no specific to the construction industry. We are using Smartsheet to communicate with our client and not to manage construction so from that … Incentivized Helpful? Verified User Anonymous Chose Smartsheet I prefer the more traditional usability of Smartsheet. It's like Microsoft Project or Excel, but far easier for my organization to access. We don't currently have it set up as our resource manager or integrate it with our timesheets (our problem, not Smartsheet), and I think … Incentivized Helpful? Verified User Anonymous Chose Smartsheet Smartsheet is much easier to collaborate on than Microsoft or Primavera in terms of scheduling software, but lacks the customizability of its competitors. You can also much easier link projects together when master scheduling which is a huge advantage compared to Microsoft … Incentivized Helpful? Verified User Anonymous Chose Smartsheet We use Basecamp for our day-to-day in-house operations, but need a more "rigid" structure (spreadsheet) for managing projects with clients. Everything is in one place in Smartsheet and clients are able to find and use it easily. Incentivized Helpful? Verified User Anonymous Chose Smartsheet All the products seemed to perform the project and task management function adequately. The following factors were the keys to our selection: Ease of use - so similar to Excel everyone can figure it out. Flexible architecture lends itself to many different use cases beyond … Incentivized Helpful? Michael Rastall, MBA IT Project Manager Chose Smartsheet Smartsheet is a must to companies that are in need of automating key business processes that will save them time and eliminate productivity killers. This software enables teams identify bottlenecks early on tasks and projects that are due so that they are able plan on a course … Incentivized Helpful?

Features

Jira Work Management

Smartsheet

Project Management

Comparison of Project Management features of Product A and Product B
	Jira Work Management 8.6 Ratings 12% above category average	Smartsheet 9.0 Ratings 16% above category average
Task Management	9.40 Ratings	10.00 Ratings
Resource Management	8.90 Ratings	9.00 Ratings
Gantt Charts	7.30 Ratings	9.00 Ratings
Scheduling	8.70 Ratings	10.00 Ratings
Workflow Automation	9.00 Ratings	8.10 Ratings
Team Collaboration	9.40 Ratings	10.00 Ratings
Support for Agile Methodology	7.80 Ratings	7.00 Ratings
Support for Waterfall Methodology	8.60 Ratings	8.90 Ratings
Document Management	7.50 Ratings	8.90 Ratings
Email integration	8.40 Ratings	9.90 Ratings
Mobile Access	8.00 Ratings	8.00 Ratings
Timesheet Tracking	9.00 Ratings	10.00 Ratings
Change request and Case Management	9.00 Ratings	9.00 Ratings
Budget and Expense Management	9.00 Ratings	9.00 Ratings

Professional Services Automation

Comparison of Professional Services Automation features of Product A and Product B
	Jira Work Management 9.0 Ratings 18% above category average	Smartsheet 9.1 Ratings 19% above category average
Quotes/estimates	9.00 Ratings	8.80 Ratings
Invoicing	9.00 Ratings	9.80 Ratings
Project & financial reporting	9.00 Ratings	8.90 Ratings
Integration with accounting software	9.00 Ratings	8.90 Ratings

Best Alternatives
	Jira Work Management	Smartsheet
Small Businesses	Stackby Score 9.0 out of 10	Stackby Score 9.0 out of 10
Medium-sized Companies	InEight Score 8.3 out of 10	InEight Score 8.3 out of 10
Enterprises	InEight Score 8.3 out of 10	InEight Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Jira Work Management	Smartsheet
Likelihood to Recommend	8.4 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (0 ratings)
Usability	8.0 (0 ratings)	9.0 (0 ratings)
Performance	- (0 ratings)	10.0 (0 ratings)
Support Rating	- (0 ratings)	8.1 (0 ratings)
Online Training	- (0 ratings)	7.0 (0 ratings)
Implementation Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Jira Work Management	Smartsheet
Likelihood to Recommend	Jira Work Management suits projects involving multiple teams, such as product development. In our case, the design, development, and QA teams use Jira to track tasks from ideation to deployment. Custom workflows and real-time updates ensure that all teams are on the same page, and the ability to link related tasks helps manage dependencies effectively. Incentivized SD Sangmesh Deshmukh Sr UX UI Designers Read full review	The Smartsheet platform is extremely similar to Microsoft Excel, so if you are familiar with Excel, you will pick Smartsheet up quickly. Even if you aren't Smartsheet has a relatively simple user interface, meaning just about anyone can learn it. One thing to note is that the interface is that some may consider the interface so simple that they feel the need to look for more robust platforms. If you have a small to medium project that needs to be manages in a central hub, Smartsheet would be a great fit. If you have a very large project, I might consider looking into more advanced platforms. Incentivized Verified User Anonymous Read full review
Pros	Provide a roadmap of all epics Provide a backlog in which you can see all the possible work to be done to create your sprint plan Have all our projects within reach Have a dashboard with editable columns to manage your work Be able to filter by person Be able to see past sprints Verified User Anonymous Read full review	The easy to use dashboard has enabled us get comprehensive view of projects across the entire business. It has streamlined internal communication with ease of sharing information across different teams. Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos. I like that it saves time for us and ensures we spend less time switching between apps. Incentivized GM Gloria Musuli Human Resources Assistant Read full review
Cons	More clarification on where to find useful tools and resources for new users. Breakdown of Projects, Tasks, Sub-tasks, bugs is hard to follow and cannot be changed once created. The ability to customize the dashboard/home page to fit the needs of individuals could use some work. Incentivized Verified User Anonymous Read full review	Smartsheet set up is similar to Excel, yet when you upload an Excel file, things like conditional formatting are lost. Smartsheet has its own conditional formatting, and you have to reinstate the rules. It would be great if those would apply automatically once a file is uploaded Some Smartsheet management and access rules can take some tweaking to work properly. This may be a case of offering more info to admins so they can apply these better and with more efficiency Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	Smartsheet has made my work life easier. Reduced my email *significantly*. Smartsheet and SaneBox have got me leaving the office with 0... Yes 0 emails in my inbox. My inbox would reach 150-250 email per day. Smartsheet brought that number down significantly and SaneBox took it the rest of the way. Do yourself a favor and check out SaneBox, too. Kris Walsh Senior Marketing Manager Read full review
Usability	As we are Atlassian users overall, this entire ecosystem is truly built from a 360 perspective. It becomes the one source of truth, and we can easily see where we are in our projects and where to emphasize focus in the upcoming period. There are some areas for minor improvements, but they are more a matter of preference rather than business necessity Incentivized Verified User Anonymous Read full review	Smartsheet is very easy to learn. However, while I have been able to pick it easily, Microsoft Excel and Project super users that I have trained on Smartsheet get bogged down in the differences and can find it frustrating. Explaining the differences ahead of time and why Smartsheet is being chosen instead of a different software seems to counteract those reactions Incentivized Meghan M. Prentiss Program Assistant, Epidemiology Planning and Communications Division Read full review
Support Rating	No answers on this topic	They're a smaller company but they've always given great service when we rarely need to reach out. Pretty good online content but a bigger user base would help to produce more content in a self-sufficient community much as we see with Salesforce. To be fair we haven't needed their direct customer support very often. The sales guys are nice and not too pushy! Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	Work with the Smartsheet support team to get the best overall. If no one in your organization has used Smartsheet before, the support team will get things started. We had a couple of people who had used this product before and it was a great help in getting our framework together how we wanted to use it. Verified User Anonymous Read full review
Alternatives Considered	Personally I would not choose Jira Work Management for a marketing team. However, the marketing team was enveloped into the Jira Work Management instance due to use by more technical teams. Incentivized Verified User Anonymous Read full review	Smartsheet is a dedicated project management tool that is built on spread sheet principles. When compared to Microsoft's own offering, Smartsheet came out on top in some areas like dedicated project management features vs having to build custom features to Microsoft 365. However when you compare them on price, Microsoft 365 definitely has more value than Smartsheet. Incentivized Abigail Selebe Freelance Consultant Read full review
Return on Investment	The impact has been positive to have a roadmap available of all the work and to be more aware of the time, effort, and people that will be involved, in order to make a better decision about how our investment will look based on our benefits. Verified User Anonymous Read full review	Our positive ROI has decreased the overall cost in project management as it reduced the amount of MS project licenses we needed. We have also seen a positive ROI on using the cloud storage and it automatically supports proper version control. Incentivized JB Jesse Bickel Sr. Project Manager Read full review
ScreenShots