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Jira Work Management

Score8.3 out of 10

218 Reviews and Ratings

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What is Jira Work Management?

Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Jira Work Management has to offer, as determined by TrustRadius' reviewers.
Based on 218 ratings of Jira Work Management's features
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Top Performing Features

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 9.1

  • Team Collaboration

    Team collaboration capabilities let team members work directly with each other and provide team updates.

    Category average: 9

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 8.6

Areas for Improvement

  • Support for Agile Methodology

    Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.

    Category average: 8.1

  • Document Management

    Document management provides for centralized management of all project documents.

    Category average: 7.9

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 8.3

Reviews

What users are saying about Jira Work Management.
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Jira Work Management - Iffy For Marketing Teams

Incentivized
Verified User
Manager in Marketing (10,001+ employees employees)

Use Cases and Deployment Scope

Our marketing team has used Jira Work Management to project manage the creation of deliverables for marketing campaigns. The tool is used among teams in one business unit to organize work, repeat regular tasks, and communicate about ongoing projects.

Pros

  • Repeatable tasks
  • Kanban approach to organized work
  • Commenting and collaboration

Cons

  • Task updates are manual
  • Lacking automation and AI-driven features
  • Limited flexibility in an administrator-led instance

Return on Investment

  • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
  • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.

Usability

Alternatives Considered

ClickUp, Asana, Trello, Adobe Workfront and Smartsheet

Other Software Used

ClickUp, Asana, Smartsheet

Complicated and simple all in one

Incentivized
Verified User
Employee (51-200 employees employees)

Use Cases and Deployment Scope

My company uses Jira Work Management to list content tasks, epics and bugs all in one place, this allows us to easily alert the team of issues that can be resolved, then pass those onto quality assurance once fixed. With out it, communication surrounding software development would be chaos. Multiple projects are managed through this software, meaning a release timeline and time can be planned to complete the work.

Pros

  • Bug and issue listing
  • Content tasks and epics, showing everything with a progress bar
  • Deadline planning
  • change list management

Cons

  • Allow me to easier get to the kanban board
  • Make a windows app
  • teams integration

Return on Investment

  • Better communication
  • Increased timely bug fixing
  • more accurate time tracking of tasks

Usability

Other Software Used

Atlassian Confluence, Float Resource Management, Breathe

Jira Work Management is right for you if Implemented correctly

Incentivized
Verified User
Contributor (5001-10,000 employees employees)

Use Cases and Deployment Scope

Jira Work Management is used to track Engineering requests that come from Support, or other parts of the business when interfacing mainly with customer issues and we need either engineering or a technical architect to help with the problem. We try to include as much details as possible, including screen shots to hopefully shorten the time span of getting resolution.

Pros

  • Interacting between Jira Work Management and communications tools to provide updates on ticket
  • Allow the addition of customer names affected by an issue
  • Tagging users in comments/responses

Cons

  • The search tool, at times, doesn't work as well as one would hope

Return on Investment

  • If you don't have anything, you need something and Jira Work Management can be that if implemented well.
  • Ensure you set expectations from the start to keep Jira Work Management clean, tidy and organized.
  • If possible, conduct periodic audits.

Usability

Other Software Used

Seismic, Benevity Grants

Powerful tool for complex project management.

Incentivized
Sangmesh DeshmukhView profile
Sr UX UI Designers at Atisfy (11-50 employees employees)

Use Cases and Deployment Scope

We use Jira mainly for Work Management extensively in our organisation for task tracking, project management, and workflow automation across various teams. Cross-platform task management has been easy ever since we started using Jira. Our use case spans across departments like design, development, QA, and even non-technical teams for tracking operational tasks such as Sales team and Customer support team where they create tickets for feature request or enchantment request from the customer feedback which directly goes into our sprint.

Pros

  • Customisable Workflows.
  • Robust Reporting & Dashboard.
  • Real time collaboration.

Cons

  • Steeper learning curve.
  • Limited Automation Without Plugins.
  • Slight Performance Issues with Large Projects.

Return on Investment

  • Improved team productivity.
  • Better Resource Allocation.
  • Enhanced Collaboration Across Departments.

Usability

Alternatives Considered

Trello and Asana

Other Software Used

Slack, Microsoft Teams, Keka HR

Backbone of our team

Incentivized
Neil CrookesView profile
Technical Director in Information Technology at The Delivery Group (201-500 employees employees)

Use Cases and Deployment Scope

We use Jira to log and organise all tasks and track progress through the To do, In progress, and Review stages, all the way to Done. The organization allows us to break down tasks to be manageable but keep track of the overall progress of the entire project and across multiple projects and teams.

Pros

  • Organisation.
  • Progress Tracking.
  • Task assignment.

Cons

  • Automatic resource allocation.
  • Automatic stakeholder notification of changes to project timelines.

Return on Investment

  • Client satisfaction went up due to better in project progress tracking and reporting.
  • Team satisfaction scores went up due to better task definition.
  • Project timelines were often met due to more accurate estimates and realistic plans.

Usability

Alternatives Considered

Asana and Microsoft Project

Other Software Used

Atlassian Confluence, Figma, Laravel PHP Framework