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JitBit Help Desk vs. Mojo Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    JitBit Help DeskMojo Helpdesk
    Editions & Modules
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    JitBit Help DeskMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    JitBit Help DeskMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of JitBit Help Desk and Mojo Helpdesk
    Feature
    JitBit Help Desk
    9.6
    4 Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    Organize and prioritize service tickets10.03 Ratings10.01 Ratings
    Subscription-based notifications10.02 Ratings10.01 Ratings
    ITSM collaboration and documentation10.01 Ratings9.01 Ratings
    Ticket creation and submission9.04 Ratings10.01 Ratings
    Ticket response9.04 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of JitBit Help Desk and Mojo Helpdesk
    Feature
    JitBit Help Desk
    8.0
    4 Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    External knowledge base8.02 Ratings10.01 Ratings
    Internal knowledge base8.04 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of JitBit Help Desk and Mojo Helpdesk
    Feature
    JitBit Help Desk
    8.0
    3 Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    Customer portal8.03 Ratings10.01 Ratings
    Email support9.03 Ratings10.01 Ratings
    Help Desk CRM integration7.02 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    User Ratings
    JitBit Help DeskMojo Helpdesk
    Likelihood to Recommend
    8.0
    (4 ratings)
    10.0
    (1 ratings)