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JitBit Help Desk vs. OpenText Service Manager

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JitBit Help Desk

12 Reviews and Ratings

OpenText Service Manager

43 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    OpenText Service Manager

    Score9 out of 10
    		N/AOpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.N/A
    Pricing
    JitBit Help DeskOpenText Service Manager
    Editions & Modules
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    No answers on this topic
    Offerings
    Pricing Offerings
    JitBit Help DeskOpenText Service Manager
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    JitBit Help DeskOpenText Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of JitBit Help Desk and OpenText Service Manager
    Feature
    JitBit Help Desk
    9.6
    4 Ratings
    OpenText Service Manager
    9.4
    2 Ratings
    Organize and prioritize service tickets10.03 Ratings8.62 Ratings
    Subscription-based notifications10.02 Ratings9.82 Ratings
    ITSM collaboration and documentation10.01 Ratings9.82 Ratings
    Ticket creation and submission9.04 Ratings00 Ratings
    Ticket response9.04 Ratings00 Ratings
    Expert directory00 Ratings9.62 Ratings
    Service restoration00 Ratings8.72 Ratings
    Self-service tools00 Ratings9.82 Ratings
    ITSM reports and dashboards00 Ratings9.82 Ratings
    Self Help Community
    Comparison of Self Help Community features of JitBit Help Desk and OpenText Service Manager
    Feature
    JitBit Help Desk
    8.0
    4 Ratings
    OpenText Service Manager
    -
    Ratings
    External knowledge base8.02 Ratings00 Ratings
    Internal knowledge base8.04 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of JitBit Help Desk and OpenText Service Manager
    Feature
    JitBit Help Desk
    8.0
    3 Ratings
    OpenText Service Manager
    -
    Ratings
    Customer portal8.03 Ratings00 Ratings
    Email support9.03 Ratings00 Ratings
    Help Desk CRM integration7.02 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of JitBit Help Desk and OpenText Service Manager
    Feature
    JitBit Help Desk
    -
    Ratings
    OpenText Service Manager
    9.7
    2 Ratings
    Configuration mangement00 Ratings9.72 Ratings
    Asset management dashboard00 Ratings9.82 Ratings
    Policy and contract enforcement00 Ratings9.52 Ratings
    Change management
    Comparison of Change management features of JitBit Help Desk and OpenText Service Manager
    Feature
    JitBit Help Desk
    -
    Ratings
    OpenText Service Manager
    10.0
    1 Ratings
    Change requests repository00 Ratings10.01 Ratings
    Change calendar00 Ratings10.01 Ratings
    Service-level management00 Ratings10.01 Ratings
    User Ratings
    JitBit Help DeskOpenText Service Manager
    Likelihood to Recommend
    8.0
    (4 ratings)
    9.6
    (2 ratings)