Jive vs. Submittable

The content in the news section isn't totally responsive - meaning if I have a small window taking up half my screen, the images for the headline articles may not load properly and when I maximize that window, it's left with ugly half-loaded images. Also, the collaboration feature for Office documents is great in theory but tends to cause more pain than it's worth to just download the document and open it separately in Word or Excel.

Incentivized

Submittable is great for grant management, grantmaking, and scholarship awards. It's a very useful tool also when there are multiple reviewers and committees involved in the assessment of the application. The table feature is helpful, but to download the information in a usable report is a pain. Overall a very useful tool for funding.

Incentivized

• Jive makes it easy to create new pages for administrators.
• Jive makes it easy to manage users in one area and simple to navigate administration user interface.
• Jive is a really good concept, the idea behind jive creates a great main hub in an organizaiton.

Incentivized

• Easy to use! Resulting in confidence and independence when using platform.
• Exporting reports to Excel files makes internal data sharing a breeze.
• Tech support for grantees frees administrators from resolving issues on their own.
• Automatic and customizable communications with applicants and grantees.

Incentivized

• Search functionality is very weak
• The information architecture and taxonomy doesnt allow for easy discoverability of content
• It's hard to navigate the and find spaces/groups that I already know about
• The main profile/interface does not allow easy access to key tasks or common tasks.

• It used to be easier to download submission files from the submissions screen; now, you have to run a report and request a download.
• Giving access to reviewers could be easier. It would be nice if we could create the email account and password and then give that to the reviewer. Right now, the invites are often junk, spam, or quarantine.

Incentivized

There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future

Submittable is easy to use for our applicants, streamlines the grantmaking process and provides structures for a range of reviewers on our panels. i like that you continue to come up with new tools, although I wish many didn't come with additional costs.

Incentivized

It was very cumbersome to generate reports. Often I had to run several reports and then merge them offline to get what I needed.

Reporting granularity is also lacking

Submittable is very user-friendly. As both a application builder and an applicant myself I find the system intuitive and easy. Many pre-populated questions allow a grant administrator to build an application quickly. The start-up time we first joined as a Submittable client was fast, too. Submittable does not take much time for a first-time user to understand.

Incentivized

Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.

We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available

Incentivized

The product worked as designed. It just didn't work for our needs.

We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame

Incentivized

They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.

Incentivized

We have been using this for many years but my memory is that we had a
human walk us through how to use basic features. We also used the
resource library to learn about specific topics or issues as they came
up.

Incentivized

Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it

10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.

Incentivized

If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.

Incentivized

I honestly don't recall what we briefly used before Jive - it wasn't good and didn't last long. I think it was under-utilized because you couldn't really do a whole lot with it. Jive does pretty much everything we need it to do, so for that reason alone, Jive is the superior tool.

Incentivized

When we decided on Submittable: a) Most cost-effective: solution would cost under USD3,000 per year with no setup fee. b) We needed key features of this solution that were available out-of-the-box, e.g., Online Application Form -- including answers to approximately 20-30 questions, completing a financial income/expense summary spreadsheet, and submitting supporting docs in Word, PDF, or other common file formats. Also, applicants would get instant feedback if they do not qualify, so they won't even bother completing their submission. Backend workflow allows up to 8+ committee members/reviewers to review application submissions, submit and share comments/questions, approve/reject, grant amount recommendations, etc. Basic reporting will include lists of applicants and key data by submission year (e.g., contact details, funding requested, key metrics, etc.). Email alerts to reviewers as applications are submitted. Summary of completed application emailed to applicant upon submission so they have a copy for their records—the ability to centrally track any email exchanges with applicants.

Incentivized

We have been easily able to grow. Not only are we able to process different applications, but Submittable makes it easy to add applications onto our plan. Additionally, their eligibility form before the application does a good job of screening applicants so we do not pay for extra applications.

Incentivized

• Makes us seem bigger than we are.
• Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
• Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.

Incentivized

• We were able to launch our first-ever community grants program on time, and received over 300 applications (we were anticipating ~50 in our first year out.)
• This has substantially improved our application and tracking capabilities for our employee relief fund grants, and ensured we are following IRS guidelines.

Incentivized