| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Jive-x (Discontinued) | Score4 out of 10 | N/A | Jive-x (formerly Jive Engage) is Jive's external facing community platform for prospects and customers. It is a leading product in the space and most often competes with Lithium Community and Telligent Community. | N/A |
 Khoros Communities | Score8.2 out of 10 | Enterprise companies (1,001+ employees) | Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand. | N/A |
| Jive-x (Discontinued) | Khoros Communities | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Jive-x (Discontinued) | Khoros Communities | |
|---|---|---|
| Considered Both Products | | Chose Khoros Communities Large companies and organizations with complex community needs are well served by Khoros communities. The platform's advanced analytics and reporting features helps organizations seeking deeper insights. The gamification is the best way to boost user engagement, Khoros … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Khoros Communities These are the reasons Enterprise Focus: Khoros Communities is known for catering to large enterprises and organizations with complex community needs. Advanced Analytics: The platform's advanced analytics and reporting features may be appealing for organizations looking for … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Khoros Communities I evaluated several different community platforms when Jive-x was being discontinued and ultimately chose Khoros as it had much more customization options compared to the other platforms out there. It also seemed to be the most robust and powerful, had the most features, and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities
Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities Additional products not listed. Salesforce, Insided, Hivebrite. Khoros was the overall winner, with the right combination of function and flexibility we needed. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities Khoros's features are more robust, interface is more user-friendly and analytics are better. It's the clear leader in the space right now. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Communities Khoros is much more established and feature-rich than Salesforce's Community offering. E.g., gamification is implemented well in Khoros (except for Missions and Journeys) whereas Salesforce's offering is rudimentary. Jive is mainly used for internal communities, whereas Khoros … |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Jive-x (Discontinued) | Khoros Communities | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.5 |
| Likelihood to Renew | 8.0 | 5.8 |
| Usability | 10.0 | 8.0 |
| Availability | - | 9.0 |
| Performance | 9.0 | - |
| Support Rating | 9.0 | 5.0 |
| In-Person Training | - | 9.1 |
| Online Training | - | 4.5 |
| Implementation Rating | - | 8.0 |
| Ease of integration | 9.0 | 9.0 |
| Product Scalability | - | 8.5 |
