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Khoros Communities

Score8.3 out of 10

162 Reviews and Ratings

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What is Khoros Communities?

Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.

Categories & Use Cases

Media

Screenshot of the Khoros Communities solution, and some of its tools available to build an enterprise-class online community and scale member engagement.
Screenshot of discussions, which can be enabled to connect product experts and brand-enthusiasts through peer-to-peer discussions. Both newbies and experienced users can read, post, and easily respond in forums.
Screenshot of where community members can submit, vote on, and discuss ideas to improve products, and share insights, all while driving engagement, and building brand loyalty. Idea boards deliver value for product managers, marketers and customers.
Screenshot of events, that provide a platform to schedule, announce, inform, and discuss everything from the smallest group gathering to the largest user conference. These community-hosted activities harness the enthusiasm generated by interactions between members, company, and brand ambassadors and foster deeper connections with audiences. Users can integrate Zoom meetings and webinars within the community, or host live-stream video outside the community with URL links to any video hosting platform like YouTube, Vimeo, Facebook or others.
Screenshot of where to design a brand-approved community without custom code. It includes expert-created templates and a drag-and-drop interface to customize page layouts, navigation, and brand themes.
Screenshot of some of the dashboards, reports, and benchmark data used to track visitors, usage, trending topics, interaction preferences, and agent responsiveness.

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Screenshot of the Khoros Communities solution, and some of its tools available to build an enterprise-class online community and scale member engagement.

Reviews

What users are saying about Khoros Communities.
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Love it.

Incentivized
Verified User
Employee in Social Media (201-500 employees employees)

Use Cases and Deployment Scope

In our organization, we utilize Khoros Communities, specifically for multiple clients who want a way to build a digital community among their customers. It has helped them bring people together, meet common goals, and resolve issues with clients as well as among themselves.

Pros

  • Communication.
  • Connection.
  • Organization.

Cons

  • Forums could have more updates and be more streamlined with today's top forums.

Return on Investment

  • Helped us keep a client on for another year.
  • Cut down on hour overages for our team work-wise.

Alternatives Considered

B2BSprout Suite and Sprout Social

After 10 years of use, I'm not sure that Khoros remains the best community solution

Incentivized
Verified User
Executive in Customer Service (10,001+ employees employees)

Use Cases and Deployment Scope

I'm responsible for 2 Khoros communities. I'm in a customer care department. Our main concern is the lack of echat among members and among the team. We also need a better integration on communuties of our members from Social Networks.

Pros

  • Help among members.
  • Participation of meet-up with our top members.
  • Alerting of our top members on potential crisis concerning our products & services.

Cons

  • No echat, no functions like WhatsApp group internally.
  • No real-time stats.

Return on Investment

  • The measurement of call avoidance is hard and not sure.
  • The measurement of customer satisfaction through his "journey" when he reads or when he asks a question on the forum--> how to find the real vectors: time of responses, quality of response by a member, time of response by the brand, UX/UI of the community, efficiency of the search engine, quality and precision of the SEO?

Alternatives Considered

Tribe Community Platform, inSided Social Business Platform, Hivebrite and Dimelo

Other Software Used

Dimelo

Usability

Great tool for community management

Incentivized
Verified User
Director in Corporate (10,001+ employees employees)

Use Cases and Deployment Scope

Management of online communities, monitoring comments and streamlining processes

Pros

  • Monitoring of online conversations
  • Streamlining process (easy to access and interact)
  • Facilitated the decision making

Cons

  • Overall layout

Return on Investment

  • Reduced leadtime to answer / escalate requests
  • Facilitated the work of our digital team
  • Gave a broader overview of online conversations

Alternatives Considered

Khoros Social Media Management

A robust and mature community platform

Incentivized
Verified User
Employee in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We are using the Khoros community platform for our different divisions. Our main point is to strengthen the connection between the brand and the customers. We are implementing the Khoros communities as a place where the users can find quality information about our products, communicate with other users and also receive professional advise directly from the company employees.

Pros

  • Provides a robust platform where users can easily communicate and find information.
  • Very granular permission options.
  • Good gamification features.
  • Good analytics.

Cons

  • Perhaps there is a room for improvement for the notifications features.
  • Message editor can be upgraded too.

Return on Investment

  • We were able to increase the awareness of the brand.

Other Software Used

Google Analytics, Postman, Mailjet, from Pathwire

Khoros Communities Platform That Actually Works!!

Incentivized
Pankaj SharmaView profile
Senior Analyst in Information Technology at Infosys (10,001+ employees employees)

Use Cases and Deployment Scope

Khoros Community is where users can interact and share knowledge. which help in important business matters like less support costs Less and effort are generated when customers solve their own problems, the dedicated places, which raises lifetime value. The user can use community input in marketing and product development. Integrate with current systems to provide the effective customer service. Also it Increase consumer interaction across all platforms and manage your social media presence from a single platform.
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.

Pros

  • Communities engagement
  • User review feedback can help in decision making
  • give more substitute as it show the other same level software

Cons

  • integration, need more brand integration
  • communities should be more bigger and varied
  • more FAQs

Return on Investment

  • efficient scalabillty
  • Brand trust
  • Integration is good,

Alternatives Considered

NodeBB and Jive

Other Software Used

Jive, NodeBB, Khoros Care

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