JungleDocs vs. Tungsten Capture

JungleDocs is good at reducing the amount of time it takes to create documents/contracts by auto-populating the documents, but it takes some time to get things started up. Harder for members of the department who are less tech savvy to get the hang of the program so in those cases it has decrease efficiency. But for members who are more familiar with metadata and automation processes, it has improved their efficiency.

Incentivized

If there is a desire to extract text from emails, documents, spreadsheets, and faxes this is the perfect platform for that. The only thing it does, extracting information, it does well. External information in terms of flat files, databases, and web services can be tied into the platform as well to allow line item matching, address validation, and other features that make it just an overall great ingestion system.

Incentivized

• Document creation
• Handles metadata well
• Mail merges
• PDF output

Incentivized

• One of the things we relied on Kofax was its connector with Oracle UCM and Filenet. It was easy to configure batch classes and set up release scripts to UCM or Filent
• One other aspect of it was validation scripts based on external Oracle databases. It was very helpful.
• After removal of dongle, it became easier to maintain the software.

Incentivized

• Takes some time to understand and get use to how the program works. Startup takes some time to learn.
• Some of the support documents/help pages are confusing. A better tutorial would be helpful.

Incentivized

• Kofax Capture's interface is antiquated and could use a refresh. An attempt was made two versions back to add ribbons and modernize the interface but anything below the first level looks and feels like a tired application.
• Bugs that have existed in the platform for years are still prevalent and there is no priority to fix them. Features and critical bugs are regularly fixed but simple nagging ones that can cause a development project to close and lose all work is commonplace.
• Licensing, while reasonable for lower volume solutions, becomes expensive once a project reaches a certain threshold. Ensure future planning capacity is done before purchasing to make sure it's a cost effective solution.

Incentivized

Cost of Kofax is high, however the cost to benefit scenarios always pay off.

Incentivized

It's good.

Incentivized

Haven't really used their support yet

Incentivized

JungleDocs was intuitively easier to use than eFileCabinet and Sharepoint. JungleDocs works with Sharepoint to extend its feature set and make it easier to use. Our team didn't feel that eFileCabinet was suitable for all of our use cases, especially the RFI response documents. We used a scorecard to rank the products and JungleDocs proved to be the winner.

Incentivized

Kofax Capture was less expensive than the IBM product and was easier to use than both IBM and Amazon in my opinion. The unlimited scripting of Kofax Capture allowed us to fully integrate the tool into our business processes to improve our automation and reduce errors. We also looked at a product from Nuance but at the time decided to eliminate it from our evaluation.

Incentivized

• It has been well received and used constantly by all end users in the business

Incentivized

• We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.

Incentivized