KACE Systems Management Appliance (SMA) vs. Virima

I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help

Incentivized

The Virima MSP provides a centrally controlled and protected environment for consultancy and infrastructure as a service to deliver Virima functionalities to their clientele. It also has the ViVID service mapping, which shows the connections across Lt Architecture, applications dependency, businesses, and ITSM procedures in real-time. When considering IT architecture modifications, applications dependencies mapping makes it easier to communicate with partners and comprehend potential hazards.

Incentivized

• Helpdesk ticketing, the software allows not only the building of a portal that the users can log into to submit the tickets, but it also allows them to generate a ticket via email, which is a huge successful implementation that we have had.
• Live inventory tracking. With an agent installed on a PC, as long as we maintain the data, it can report back information that is crucial to the machine.
• Web portal makes for easy maintenance and implementation of the software and updates.

Incentivized

• Virima management team including support, CEO,and CTO are very easy to reach out.
• Great value of your money.
• I like the automatic socially intelligent automated algorithms that perform discovery.
• World-class, future-rich,great responsive team.

Incentivized

• Administrative interface can be slow at times, and does require some decent PC specifications to run adequately.
• The cost of the KACE solution can be very expensive depending on how many agents you plan to deploy
• There is a learning curve in order to master KACE's capabilities - however Quest does provide lots of resources to dig into. It is not as intuitive as it could be.

Incentivized

• A powerful SaaS technology that aids companies in overcoming the most difficult Information Technology Operational Management as well as reporting difficulties.
• The scanning speed is quite slow thus takes longer time.
• Not very much friendly mostly to the smaller enterprises.

Incentivized

Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Incentivized

KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Incentivized

For our size organization, KACE offered a more complete solution that was easier to understand and deploy when compared to Ivanti. It was also more affordable to get the features we wanted. Ivanti might be more appropriate in a larger environment. You would definitely need someone that was primarily dedicated to run behind Ivanti.

Incentivized

Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.

Incentivized

• The time savings on Windows patching through the KACE SMA alone has helped us in saving hundreds of technician hours.
• Ticket tracking through the KACE SMA has reduced the amount of calls to our helpdesk asking about the status of a ticket.
• The tracking of licensed software through the KACE SMA has kept us in compliance and saved time from having to run around and look to see where the software is installed.

Incentivized

• Hardware Asset Management.
• Dependency Mapping Available.
• Automate Business Service Mapping.

Incentivized