HelpSpot vs. Kayako
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HelpSpot | Score2 out of 10 | N/A | HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user. | $49 per month |
 Kayako | Score6.9 out of 10 | N/A | Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media. | $79 per month |
| HelpSpot | Kayako | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| HelpSpot | Kayako | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| HelpSpot | Kayako | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 1.0 |
| Likelihood to Renew | 2.3 | 7.8 |
| Usability | - | 10.0 |
| Availability | - | 7.5 |
| Support Rating | - | 2.1 |
| Implementation Rating | - | 9.0 |