Khoros Communities vs. Medallia Agent Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Communities | Score8.2 out of 10 | Enterprise companies (1,001+ employees) | Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand. | N/A |
 Medallia Agent Connect | Score4.1 out of 10 | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A |
| Khoros Communities | Medallia Agent Connect | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Khoros Communities | Medallia Agent Connect | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 9.0 |
| Likelihood to Renew | 5.8 | - |
| Usability | 8.0 | - |
| Availability | 9.0 | - |
| Support Rating | 5.0 | 10.0 |
| In-Person Training | 9.1 | - |
| Online Training | 4.5 | - |
| Implementation Rating | 8.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 8.5 | - |