Khoros Communities vs. Sprinklr Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Communities | Score8.2 out of 10 | Enterprise companies (1,001+ employees) | Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand. | N/A |
 Sprinklr Service | Score8.5 out of 10 | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.… | $249 per month per seat |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | Omnichannel Automation, AI and Insights Reporting | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Khoros Communities | Sprinklr Service | |
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| Likelihood to Recommend | 8.5 | 9.0 |
| Likelihood to Renew | 5.8 | 7.5 |
| Usability | 8.0 | 9.0 |
| Availability | 9.0 | 9.9 |
| Performance | - | 9.9 |
| Support Rating | 5.0 | 9.1 |
| In-Person Training | 9.1 | 10.0 |
| Online Training | 4.5 | - |
| Implementation Rating | 8.0 | 9.0 |
| Ease of integration | 9.0 | - |
| Product Scalability | 8.5 | - |