Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…
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LivePerson Conversational Cloud
Score 9.1 out of 10
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The LivePerson Conversational Cloud is a contact center solution used to create personalized, connected customer experiences across voice and messaging. The solution balances human agents, intelligent automations, and Conversational AI, across voice and messaging.
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Pricing
Khoros Service
LivePerson Conversational Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros Service
LivePerson Conversational Cloud
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Pricing is variable based on the needs of the customer.
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More Pricing Information
Community Pulse
Khoros Service
LivePerson Conversational Cloud
Considered Both Products
Khoros Service
Verified User
Anonymous
Chose Khoros Service
Lacking in updated user guides. Limited in things that can be done when tasks and assignments are pushed. The program overall needs a refresh to be more eye catching and appealing to users. Great reporting and options. Should be linked to Excel, would save time. Khoros is good …
We chose Khoros Care as our main tool in catering or responding to any reachouts like messages, comments, and reviews by our members through our social media.
Multi-Channel Support:Khoros Care: Known for its ability to manage customer interactions across various channels, including social media, messaging, and more.Comparison: Evaluate how well each platform supports the channels most relevant to your business, whether it's email, …
In my opinion, Khoros Marketing is superior to Khoros Care in every way except queue management. Sprinklr, Hootsuite, and Social Studio are all similar products in terms of responding to users, but they are not as flexible with labeling.
Khoros is more than just a platform for social publishing. No other competitor provides the in-depth moderation and social listening services that they do. If you're looking for a one-stop-shop of a platform for all things social, this is the tool to be using. Others are better …
Both Khoros and Zendesk offer robust customer engagement solutions, but Khoros stands out in several ways. While Zendesk provides excellent ticketing and support functionalities, Khoros extends beyond traditional customer service, offering a comprehensive suite that includes …
I haven't used other products as Lithium has fulfilled all needs other than what native provides. Reporting is excellent and makes there no need to use any other product. Very adaptable and customizable to what is needed to get the job done. Overall I have no issues with this …
Community is imperative, Khoros CXInsights is a product that we are still adapting to and needs more mature social integration to realize its value, and Khoros Marketing turned out to be a product that we use less frequently due to the scope of our team being mainly focused on …
I have used Sugar CRM and I would not go back to using Sugar since I have had a taste of what Tenfold is like. It makes my job easier with follow up dates and tasks, it gets my connection rate higher with local presence, and allows me to keep track of my calls and contacts with …
Currently, we still use RingCentral and that is our go to for handling our phones. I don't think the products are an exact match up but we think the reporting on RingCentral is superior to Tenfold.
Genesys is very limited with its options. For instance, if we want to make a sale, then we chat with the customer and after we try our sales pitch and the customer wants to make a purchase, we then have to call the customer to complete the sale. With LivePerson, we can send out …
We selected LivePerson LiveEngage, in large part, for the Analytics Builder, which has the ability fully manipulate the reporting data and build custom reports and dashboards rather than picking from prebuilt dashboards. Another benefit was the Design Studio that makes it easy …
This was a cheaper alternative that we looked at originally and decided that we were going to pass. I can't say a TON about it but the gamification and the streamlined UI of the main reports page definitely aided our decision to use tenfold instead. We're paying a little more …
I haven't ever used another product like Tenfold so I wouldn't know what to say other than Tenfold is great! It is easy to use, it always works, and I typically never have any problems with the system not doing what I want it to do for me. It's a great product!
I haven't used any other programs outside of Tenfold and to be quite honest - why would I go somewhere else. The service that Tenfold has offered has been flawless.
I've tried the CTI of a couple of phone systems that were very lackluster. Tenfold costs a little more than the often included integrations, but is the only one that seems to not make it a hassle to do so. I don't do much on the day to day sales anymore, but always add notes to …
In comparison with others, LiveEngage was better at meeting our requirements, they were able to pretty much listen to our needs and have one of their sales manager craft the best solutions to what we needed. I felt more comfortable and the support received, It gave me more …
If you need a content management system that allows you to add a wide variety of label categorization and have multiple users logged in at the same time, Khoros Care is suitable. However, I cannot say that it's the best system to use. There are other systems that have the same or similar features without as many issues.
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes. They even directed my technical questions to their support staff when it was appropriate. There were several times I asked the sales team technical questions and they always connected with the right support technician.
The tech support was very knowledgeable and quick to respond. Any time I had a problem they always had a solution and it was quick to implement.
The software performed as expected. The popups worked most of the time and performance was never laggy.
I would like to be able to see deleted comments/tweets so we can look into the issues.
I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
Outbound Calls made by Tenfold get automatically logged into Salesforce as their own individual tasks (as OBC (for Outbound Call)), however, these Tasks cannot be titled from Tenfold (e.g. "Following up on a proposal"). Similarly calls using Tenfold always creates a new task, making tasks previously created (e.g. "Call to make first contact"), either act as (mostly irrelevant) placeholders, or tasks that still require editing to make call notes, (defeating the value of the Tenfold on-call, note-taking feature).
When notes are entered into Tenfold, they can be instantly logged into the notes field of the Salesforce Task, however, if the note is longer than the 'Notes' field, this gets transferred to the 'Comments' section of the Task, with no indication that this is where it went. As such call notes can occasionally appear to have not been taken, have gone missing, or just take longer to find.
Occasionally 'click-to-dial' does not work on all numbers you might find in a browser window, and at times the Chrome Extension needs to be reset to get things up and running.
Tenfold's app doesn't automatically connect the call/task at the Opportunity level within Salesforce, which is where we do the majority of our activity. Instead it requires an extra step on every call.
Simply, there isn't anything on the market that is quite as personable as Khoros Care. After using a few different client messaging systems, this program gave the closest feel to in-person interaction that we could get during the COVID-19 epidemic and is an important part of our agency still to this day in 2023.
LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of
Implementing the platform was not a big hassle for our client, it was seamless and easy we just had to follow a few steps and it was done. Just scaling was a bit of an issue but it got resolved with time and a bit of effort at both ends
Multi-Channel Support:Khoros Care: Known for its ability to manage customer interactions across various channels, including social media, messaging, and more.Comparison: Evaluate how well each platform supports the channels most relevant to your business, whether it's email, social media, live chat, or others. Automation and Workflows: Khoros Care: Offers workflow automation features to streamline processes and handle routine tasks.Comparison: Compare the level of automation capabilities each platform provides and how well they align with your business processes.
We selected LivePerson LiveEngage, in large part, for the Analytics Builder, which has the ability fully manipulate the reporting data and build custom reports and dashboards rather than picking from prebuilt dashboards. Another benefit was the Design Studio that makes it easy and intuitive to build and change the graphical design of the chat invitations.
Of course as the company grows owing to its growing customer base, they need to think of out-of-the-box solutions to offer its clients and customer satisfaction is one of them. Retention is very much needed in competitive environment like today and hence it becomes imperative for companies to find different ways to reach their client basis and fix their issues
We have seen a positive shift of customers from reaching out to the Call Centre to the Social Care Team.
Monthly and Annual Reporting to keep track of performance and stats related to the team has been much easier to highlight areas for improvement (month2month and anually)
CSAT/NPS Survey results have increased via Khoros Care in comparison to the Call Centre.
When we moved over to Salesforce, it was the natural choice to upgrade the phone system used company-wide. I was not a part of the decision-making process, nor do I see any numbers - but from my department, it has made a positive impact on the everyday functions we are supposed to perform.
