Khoros Service vs. SAP Conversational AI (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 SAP Conversational AI (discontinued) | Score6.8 out of 10 | N/A | SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract. | N/A |
| Khoros Service | SAP Conversational AI (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Khoros Service | SAP Conversational AI (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 7.4 |
| Likelihood to Renew | 8.2 | - |
| Usability | 7.3 | 7.7 |
| Availability | 9.0 | 8.2 |
| Performance | 9.0 | 8.2 |
| Support Rating | 8.1 | 6.5 |
| In-Person Training | 9.0 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 7.6 | - |
| Product Scalability | 8.3 | - |