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SAP Conversational AI (discontinued)

Score6.8 out of 10

65 Reviews and Ratings

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What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

Categories & Use Cases

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Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.
Bot Training – Plug human-like understanding in your chatbots.
Bot Builder – Build adaptable conversational flows through a powerful and visual tool.
SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.
Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.
Understand how your chatbot is used and leverage that data to improve the performance of your dataset.
Connect your chatbot to any communication channel or CRM through our standardized API.
Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

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Reviews

What users are saying about SAP Conversational AI (discontinued).
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Swift conversation and Smooth automation

Incentivized
Mary RamirezView profile
Assistant Director Of Information Technology in Information Technology at J.Crew (1001-5000 employees employees)

Use Cases and Deployment Scope

We use SAP conversational AI to set up multifunctional bots to work on the repetitive tasks in the firm. We largely use the bots, and chatbots to be specific on our websites to improve how we engage with our customers. SAP bots have actually made work easier by taking over the time-consuming, low-value tasks. It has stretched our engagements with our audiences through integration with Facebook and Instagram.

Pros

  • It performs relatively well in natural language processing.
  • Permits analyzing the text inputs at anytime.
  • The chatbots are highly customizable- we uploaded the one with a mask during the covid-19 pandemic which went a long way in making our websites fun.

Cons

  • More improvements should be made on reporting, maybe upgrade from the cluster of tables and figures.

Return on Investment

  • Greater customer reach and engagement with swift integration with messaging and social media apps.
  • Automation of time consuming tasks.

Other Software Used

SAP Analytics Cloud

An excellent tool for Conversation starter- SAP Conversational AI

Incentivized
Dr. ROOPESH RAOView profile
Head Industry Institute Initiatives/Training and placement officer in Customer Service at Datta Meghe Institute of Medical Sciences (51-200 employees employees)

Use Cases and Deployment Scope

SAP Conversational AI has given an edge to our organization's inquiry process. We are able to chat with the potential clients and solve their queries. We are solving live problems and issues by getting real time data and engaging with the customer real time. Customer engagement, feedback mechanism etc has been strengthened with the help of SAP Conversational AI. Artificial intelligence has changed the way business interactions are happening.

Pros

  • chatbox
  • feedback link
  • marketing
  • application forms
  • dialogue box

Cons

  • Help tab must be more user friendly
  • GUI can be improved
  • User experience can be enhanced

Return on Investment

  • higher customer interaction
  • instant feedback mechanism
  • survey and questionnaire links
  • conversation starter

Other Software Used

Facebook Business Manager (formerly Pages Manager), Facebook Live, Groupcall Messenger

SAP Conversational AI Excellent Use for Data Orders & Processing Payments

Incentivized
Steven GomezView profile
Engineer II | Scientific Associate II in Research & Development at Vertex Pharmaceuticals (1001-5000 employees employees)

Use Cases and Deployment Scope

SAP Conversational AI is software that I have used to manage my team's finances due to the high cost of material being purchased. The application of SAP has greatly helped my team and me manage all costs. SAP has helped my department with monthly spending in material spending from sources that range from external suppliers outside the US and internal suppliers inside the US. SAP is fundamental for ERP cost management.

Pros

  • SAP has helped me manage my teams cost in material management.
  • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
  • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.

Cons

  • Please also SAP Conversational AI to be more user friendly with simpler applications.
  • Please also provide a faster load time due to the software taking time to respond to multiple requests thus slowing response times.

Return on Investment

  • Excellent ROI.
  • Vast widespread usage.
  • Multi-application usage with coding softwares.

SAP Conversational AI - Low code convenient natural language services

Incentivized
Kunal SonalkarView profile
Supply Chain Data Analytics & Machine Learning in Information Technology at Publix Super Markets (5001-10,000 employees employees)

Use Cases and Deployment Scope

SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated with current systems or legacy systems. It provides an end-to-end bot-building platform to companies that want to start exploring new AI use cases.

Pros

  • Chatbots.
  • Text Processing.
  • Bot training and Bot testing.
  • Natural language processing features.

Cons

  • Bot connector doesn't get integrated with multiple messaging channels.
  • Pricing can be made more competitive.
  • Demos can be made more intuitive for customers with no prior experience.

Return on Investment

  • Deploying chatbots is very easy.
  • Bot testing, analytics and connectivity is simple.
  • Companies can use this with no pre-existing infrastructure.
  • For the most part, the product delivers value on ROI.

Alternatives Considered

SAP Analytics Cloud

Other Software Used

K3s Lightweight Kubernetes, Apache Airflow, Tableau Desktop, Exceed.ai, Five9

Platform to build different types of chatbots easily

Incentivized
Ashley LanzoniView profile
Software Engineer in Information Technology at Niantic, Inc. (501-1000 employees employees)

Use Cases and Deployment Scope

It is an accessible and very flexible software. Thanks to its integrations we can use it with different solutions to build different multilingual Chatbots for our instant messaging tools very quickly and without problems.

Pros

  • Seamless and intuitive UI/UX.
  • Provides native NLP support for different languages.
  • Ability to activate by voice
  • Multilingual.

Cons

  • It is a very intuitive platform, but prior knowledge is needed to build a chatbot.

Return on Investment

  • I use SAP Conversational AI for the purpose of building different types of chatbots.
  • Provides native NLP support for different languages.
  • It comes loaded with voice capabilities.

Alternatives Considered

Tact.ai and Mindsay

Other Software Used

Mindsay, Tact.ai, Conversica

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