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Khoros Service vs. Sprout Social

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Khoros Service

232 Reviews and Ratings

Sprout Social

574 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Khoros Service

    Score8.9 out of 10
    Enterprise companies (1,001+ employees)
    		Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…N/A

    Sprout Social

    Score8.6 out of 10
    		N/ASprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives…

    $249

    per month per user

    Pricing
    Khoros ServiceSprout Social
    Editions & Modules
    No answers on this topic
    Standard
    $199 annual / $249 monthly
    per user/per month
    Professional
    $299 annual / $399 monthly
    per user/per month
    Advanced
    $399 annual / $499 monthly
    per user/per month
    Free Trial
    Free
    for 30 days
    Offerings
    Pricing Offerings
    Khoros ServiceSprout Social
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPricing is variable based on the needs of the customer.—
    More Pricing Information
    Community Pulse
    Khoros ServiceSprout Social
    Considered Both Products
    Khoros (Formerly Spredfast + Lithium)
    Verified User
    Chose Khoros Service
    I've used several other platforms, such as Percolate, Social Studio, Sprout Social, and Spredfast [Khoros]. Khoros is the strongest platform when it comes to social response and tagging (for analytics purposes). However, the in-platform analytics could use some work - you can't …
    Incentivized
    Verified User
    Chose Khoros Service
    Zendesk was too big and complex, way more functionalities than we needed and that made the onboarding process dificult.
    Incentivized
    Verified User
    Chose Khoros Service
    Khoros is more than just a platform for social publishing. No other competitor provides the in-depth moderation and social listening services that they do. If you're looking for a one-stop-shop of a platform for all things social, this is the tool to be using. Others are better …
    Incentivized
    Verified User
    Chose Khoros Service
    Khoros does the best job at the social response. Brandwatch does not compare in that category. Sprout also does a great job but does not offer the ability to close communications at scale and in turn cannot scale with us. Thought it may do a better job at reporting.
    Incentivized
    Verified User
    Chose Khoros Service
    Like I said before, the inbox view with all accounts is the primary reason we selected and continue to work with Khoros. They actually have a worse api than competitors so the reporting function is definitely not one of the reasons we stay. Inbox care only. Nothing more nothing …
    Incentivized
    Tim Lopez
    Head of Social Media Customer Care in Customer Service at Okta and Symantec (Information Technology & Services, 5001-10,000 employees)
    Chose Khoros Service
    All of these tools claim to handle Social Care, and some may do an okay job at it. However, Khoros Care was developed with the agent experience and customer experience in mind, and with scalability in mind. It's very clear that one tool is superior above all, and that others …
    Incentivized
    Verified User
    Chose Khoros Service
    Against the competition we evaluated, Khoros [Care (Formerly Spedfast + Lithium)] rates above all in user experience, ease of use, and feature capabilities.
    Incentivized
    Verified User
    Chose Khoros Service
    Salesforce, Spark Central, Hootsuite, Sprinklr, Zendesk, Sprout Social
    Incentivized
    Liam Woods
    Community Channel Manager in Product Management at AGL Energy (Utilities, 1001-5000 employees)
    Chose Khoros Service
    Hootsuite, Sprout social were two tools we had used previously - they were certainly manageable for smaller-scale social media support, however, were largely no-frills and did not offer the level of depth in integrations and analytics that Khoros did. Workflow was also not up …
    Incentivized
    Aimee Iannone
    Social Media Specialist in Marketing at Beyond Bank Australia (Banking, 501-1000 employees)
    Chose Khoros Service
    When evaluating other social media platforms, we found that Khoros had the most functionality for all the things we wanted to achieve: monitoring, publishing, reporting.

    Khoros was in the middle price range and, in our evaluation, provided the best range of features.
    Incentivized
    Bill Gerth
    Director, Customer Service Strategy & Operations in Customer Service at Comcast (Media Production, 10,001+ employees)
    Chose Khoros Service
    Khoros provides a full stack of digital solutions for the business. Khoros has moved away from just social engagement and now provides a full written channel solution.
    Sprout Social
    Diana R. Krueger
    Assistant to the Dean in Marketing at Loma Linda University (Higher Education, 10,001+ employees)
    Chose Sprout Social
    Our organization previously used Spredfast (now Khoros), which was useful but limited in functionality. A few years ago we transitioned to Sprout Social, which at the time appeared to be a more dynamic product and an overall better fit for our organization. I can't speak to the …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Khoros ServiceSprout Social
    Listening/monitoring
    Comparison of Listening/monitoring features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    7.6
    87 Ratings
    Boolean keyword searches00 Ratings7.465 Ratings
    Filtering out noise/spam00 Ratings7.176 Ratings
    Sentiment analysis00 Ratings7.156 Ratings
    Broad channel coverage00 Ratings8.765 Ratings
    Publishing
    Comparison of Publishing features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    8.5
    110 Ratings
    Content planning and scheduling00 Ratings9.5110 Ratings
    Audience targeting00 Ratings7.687 Ratings
    Content optimization00 Ratings8.296 Ratings
    Workflow management00 Ratings8.796 Ratings
    Engagement
    Comparison of Engagement features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    8.0
    100 Ratings
    Automated routing and prioritization00 Ratings7.962 Ratings
    Customer interaction histories00 Ratings8.088 Ratings
    Bulk actions00 Ratings8.185 Ratings
    Marketing
    Comparison of Marketing features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    7.2
    78 Ratings
    Lead generation00 Ratings7.257 Ratings
    Content marketing00 Ratings8.474 Ratings
    Paid media management00 Ratings6.23 Ratings
    Campaigns and promotions00 Ratings7.24 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    8.6
    110 Ratings
    Twitter00 Ratings9.098 Ratings
    Facebook00 Ratings9.2109 Ratings
    LinkedIn00 Ratings9.0100 Ratings
    Google+00 Ratings7.636 Ratings
    Instagram00 Ratings9.199 Ratings
    Pinterest00 Ratings8.633 Ratings
    YouTube00 Ratings8.01 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    8.8
    111 Ratings
    Campaign success analytics00 Ratings8.8103 Ratings
    Real-time tracking00 Ratings8.6100 Ratings
    Competitor analysis00 Ratings8.889 Ratings
    Account management
    Comparison of Account management features of Khoros Service and Sprout Social
    Feature
    Khoros Service
    -
    Ratings
    Sprout Social
    7.8
    104 Ratings
    Role-based user permissions & privileges00 Ratings7.999 Ratings
    Mobile access00 Ratings7.892 Ratings
    User Ratings
    Khoros ServiceSprout Social
    Likelihood to Recommend
    8.5
    (112 ratings)
    8.7
    (168 ratings)
    Likelihood to Renew
    8.2
    (78 ratings)
    9.5
    (65 ratings)
    Usability
    7.3
    (7 ratings)
    8.6
    (95 ratings)
    Availability
    9.0
    (2 ratings)
    7.7
    (8 ratings)
    Performance
    9.0
    (2 ratings)
    8.0
    (7 ratings)
    Support Rating
    8.1
    (9 ratings)
    4.2
    (38 ratings)
    In-Person Training
    9.0
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    7.3
    (3 ratings)
    Implementation Rating
    7.6
    (70 ratings)
    10.0
    (11 ratings)
    Ease of integration
    -
    (0 ratings)
    7.8
    (23 ratings)
    Product Scalability
    8.3
    (77 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)