Khoros Service vs. Verint Workforce Engagement (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 Verint Workforce Engagement (discontinued) | Score6.9 out of 10 | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
| Khoros Service | Verint Workforce Engagement (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Khoros Service | Verint Workforce Engagement (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.5 |
| Likelihood to Renew | 8.2 | 7.2 |
| Usability | 7.3 | 8.0 |
| Availability | 9.0 | - |
| Performance | 9.0 | - |
| Support Rating | 8.1 | 9.0 |
| In-Person Training | 9.0 | - |
| Online Training | 7.3 | - |
| Implementation Rating | 7.6 | 8.0 |
| Product Scalability | 8.3 | - |