KNIME Analytics Platform vs. Lucky Orange

KNIME Analytics Platform has vastly improved our effectiveness when working with large data sets. The self documenting GUI allows analysts to focus on what they are trying to accomplish, not complex code syntax. If we were to use traditional tools, like SQL, work would take much longer and it would be more difficult to collaborate both internally and with clients. Since KNIME Analytics Platform is database oriented, some spreadsheet functions are not supported, which is as it should be. For small data sets we often use Excel vlookup and pivot tables in place of KNIME Analytics Platform. If VBA code is requried, we go to KNIME Analytics Platform as we find VBA to be unstable in Excel.

Lucky Orange is one of the few players in the marketplace to provide real-time, live heatmaps along with navigation interactions, including at the secondary and tertiary levels. The Lucky Orange dashboard provides basic user behavioral metrics, and the user recordings allow you to get deeper insights into user behavior beyond the heatmap overlays. Also, the addition of real-time polling and chat capabilities enable you to engage with your users while they are on-page and push/promote special offers and promos, as well as survey website visitors about their experience.

Incentivized

• Visual programming as oppose to scripting encourages data analysts to reap deeper insights from their data
• Large community contribution in extending the KNIME Analytics Platform into other areas of analytics, e.g. Text Analytics, Predictive Analytics, ML, etc.
• Open source with periodic updates ensures it is equipped to deal with the most sophisticated data analytics use case

• Session recordings provide detailed playbacks of how people are using your website
• Heatmaps work well and display what people are clicking on over a range of screen sizes.
• Pricing makes this a great entry point to understand a range of tools that you can use to understand your customers better.
• Integrates well with other tools, from GA to Adobe Analytics to Optimizely.

Incentivized

• Automation - e.g. RapidMiner Studio provides a Turbo Prep function, where one can get to working on models more quickly (RapidMiner is not open source though)
• KNIME does not replace a regular reporting tool - it is not meant to. However, if I have already spent some time developing a data acquisition and analytical model, it would be nice to be able to deploy, for example, a monitoring or reporting module that would process data autonomously and react accordingly.

Incentivized

• Deletes older data that we sometimes like to go back and reference. It would be nice to access an archive.
• Sometimes we get too many recordings that are very similar to one another. Would be nice to have a filter to reduce similar recordings.

Incentivized

We are happy with Knime product and their support. Knime AP is versatile product and even can execute Python scripts if needed. It also supports R execution as well; however, it is not being used at our end

The pricing options for large business are very lacking. The value of Lucky Orange doesn't really increase after your first 50,000 page visits but the service is on a sliding scale so the more traffic you have the more they charge. In addition, we got lots of useful information out of lucky orange in the beginning but after a while we knew what things needed to be fixed and are waiting on our developers to create the AB tests.

Incentivized

The training KNIME Analytics Platform provide helps you get to grips with a product that is already very intuitive. There is a KNIME Analytics Platform way of thinking about addressing problems, but once you understand a couple of patterns which you see again and again in your workflow it all makes sense.

Incentivized

KNIME's HQ is in Europe, which makes it hard for US companies to get customer service in time and on time. Their customer service also takes on average 1 to 2 weeks to follow up with your request. KNIME's documentation is also helpful but it does not provide you all the answers you need some of the time.

Incentivized

Good, timely responses from knowledgeable support team members.

Incentivized

KNIME Analytics Platform is easy to install on any Windows, Mac or Linux machine. The KNIME Server product that is currently being replaced by the KNIME Business Hub comes as multiple layers of software and it took us some time to set up the system right for stability. This was made harder by KNIME staff's deeper expertise in setting up the Server in Linux rather than Windows environment. The KNIME Business Hub promises to have a simpler architecture, although currently there is no visibility of a Windows version of the product.

Incentivized

There are two aspects which put KNIME Analytics Platform ahead of other products. Firstly the fact that KNIME Analytics Platform comes at no cost and no restrictions on its use is an instant winner for any organisation wanting to democratise their data. It means that a client is free to install it on as many machines as they wish without worrying about costs, the number of seats required or payment models or procurement negotiation. It also means that we are not building costs into our clients business. Secondly, KNIME Analytics Platform has a very comprehensive set of tools for importing/exporting data, data manipulation and data science. Some products offer analytics packages on top of their base offering at additional cost and they are still not as comprehensive as what you get with KNIME Analytics Platform for free. For some types of analysis you may require to download additional packages with KNIME Analytics Platform, but its invariably at no cost, those packages are kept out of the main download to keep the size down. Due to the easy integration with R and Python, I view KNIME Analytics Platform as also having the capabilities of those languages too. This has helped me in the past with seamlessly importing a rare filetype and using very specific models not directly available in KNIME Analytics Platform.

Incentivized

Lucky Orange and Hotjar are pretty similar in a lot of ways. One element that Lucky Orange definitely leads in is pricing. Much better and easily justified price points. Ultimately, it comes down to whether or not a new client has already had experience with one or the other and whether they're willing to switch to Lucky Orange if they're not already using it, based upon price.

Incentivized

• It is suited for data mining or machine learning work but If we're looking for advanced stat methods such as mixed effects linear/logistics models, that needs to be run through an R node.
• Thinking of our peers with an advanced visualization techniques requirement, it is a lagging product.

Incentivized

• It is hard to quantify into numbers how much their app helps us, but we know that each customer that we are able to help with the live view feature is much more likely to convert had we not been able to help them.
• Having a live chat on its own is useful and we see an average increase of 30% in conversions when our live chat is active.

Incentivized