KnowBe4 Cloud Email Security vs. AppRiver from OpenText

KnowBe4 Cloud Email Security

AppRiver from OpenText

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
KnowBe4 Cloud Email Security	Score 9.3 out of 10	Mid-Size Companies (51-1,000 employees)	KnowBe4 Cloud Email Security, formerly known as Egress, uses a blend of linguistic and contextual analysis, social graphing, and advanced DLP to stop inbound targeted attacks on the inbound, prevent misdirected emails and attachments, protect sensitive data with the right level of security, and respond to risk across the email network. Its risk-based approach enables you to stay compliant, drive cybersecurity awareness, and transform security into a competitive advantage.	N/A
AppRiver from OpenText	Score 4.5 out of 10	N/A	AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.	N/A

Pricing

KnowBe4 Cloud Email Security

AppRiver from OpenText

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
KnowBe4 Cloud Email Security	AppRiver from OpenText
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Pricing is based on number of users and deployment method.

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More Pricing Information

Community Pulse
	KnowBe4 Cloud Email Security	AppRiver from OpenText
Considered Both Products	KnowBe4 Cloud Email Security No answer on this topic	AppRiver from OpenText Verified User Anonymous Chose AppRiver from OpenText At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to. Incentivized Helpful? Kelly M Bennett System Engineer Chose AppRiver from OpenText From AppRiver to Office 365, the support crew was exceptionally detailed and helpful. For new users, distribution groups, members on lists, and adding supplementary email addresses to current profiles for my teams, they led me through the process. Incentivized Helpful? Dr. Lorne Lavine Owner Chose AppRiver from OpenText Much better, can talk to a live person, fast response, ease of use Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText AppRiver wins for customer support, cost, efficiency, and speed. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText AppRiver provides extra services that our previous email service provider did not. SharePoint had extra email security features - for the price. Incentivized Helpful? JC Joey Catanzaro I.T. Manager Chose AppRiver from OpenText We evaluated several other vendors that I won't mention by name but found their partner program to be less attractive. If you are already using Office 365, give AppRiver a try. I think you will be pleased. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText I have no experience with other platforms. Incentivized Helpful? Thomas Olsen President Chose AppRiver from OpenText I used to love Rackspace but they have dropped. I still have some customers using their hosting but I'm slowly bringing them over to AppRiver. Incentivized Helpful? SW Scott Woodall Owner Chose AppRiver from OpenText Sherweb: looked at them, but after talking and researching what other users were saying, we decided to use AppRiver. AppRiver's tech support wins out every time. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText Never used similar product. Incentivized Helpful? MN Mark Norman Director of Technology Chose AppRiver from OpenText AppRiver's securetide spam filter is good, but I will say, it's the one product we moved away from. We switched to ProofPoint for email threat protection, and ProofPoint's quarantine notice and some other advanced features, at the time of our switch, were clear improvements … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText We have been using AppRiver since our company inception and have not had any reason to look elsewhere or consider other options. We continue to be pleased with AppRiver. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText Many clients use GoDaddy for their email hosting. If you want to see a night and day difference in support, AppRiver is the way to go. I hate waiting on hold with GoDaddy, transferring through their automated menus, finding clients trapped in year-long commitments for email … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText none Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText We switched for a reason. Incentivized Helpful? JM John Massaro System Administrator Chose AppRiver from OpenText At the time, 5 years ago, we switched from Intermedia to Appriver based on price and portal features. AppRiver had better pricing, did support themselves, and integrated Office 365 into their own customer portal for easy management. They were the only ones at the time. I cannot … Incentivized Helpful? BW Butch Watson IT Manager Chose AppRiver from OpenText We have not evaluated any other products offered by AppRiver other than what we currently use. We have what we need. Incentivized Helpful? DR Dom Russo CIO (Chief Information Officer) Chose AppRiver from OpenText There was one other company that I evaluated in the area but clearly made my decision based on a recommendation from someone that was also an AppRiver customer. Incentivized Helpful? BA Brion Appling VP of Tech Chose AppRiver from OpenText In the past, we have just gone directly through Microsoft. This was generally easy, and the support Techs knowledgeable, but could take an hour to get to a tech and the tech was often difficult to understand. Microsoft is trying to discourage going directly through them now, … Incentivized Helpful? DB David Burnett IT Manager Chose AppRiver from OpenText Initially we were using Microsoft Office 365 for licensing, an on-premise Exchange server for e-mail, and The E-mail Laundry for spam filtering. After months of unsuccessful attempts to migrate our e-mail to Office 365, AppRiver was the only solution that successfully … Incentivized Helpful? Dale Johnson Information Technology Manager Chose AppRiver from OpenText We used Postini as our email filtering for a couple of years until it was purchased by Google. We continued on with Google because we didn't want to have the pain of migrating to another platform. But, we research and decided on AppRiver. The migration over was very simple and … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText Spamtitan doesn't have as much granular settings, but it is far superior at blocking malicious emails. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText As Trend Micros WFBS is a whole suite I don't expect it to have the same capabilities and or performance as a dedicated service. Scanning times are greatly reduced using a cloud-based service as I don't have to provide CPU and Ram to a VM to sit scanning emails or relegate my … Incentivized Helpful? HC Hunter Clayton Sales & Marketing Representative Chose AppRiver from OpenText We have not used any similar products. Incentivized Helpful?

Features

KnowBe4 Cloud Email Security

AppRiver from OpenText

Secure Email Gateway

Comparison of Secure Email Gateway features of Product A and Product B
	KnowBe4 Cloud Email Security - Ratings	AppRiver from OpenText 8.5 Ratings 2% above category average
Anti-malware	00 Ratings	9.80 Ratings
Customizability	00 Ratings	8.90 Ratings
Data Loss Protection	00 Ratings	6.90 Ratings
Threat Detection	00 Ratings	9.70 Ratings
Sandboxing	00 Ratings	6.70 Ratings
End-to-End Encryption	00 Ratings	9.00 Ratings
Management Tools	00 Ratings	8.60 Ratings

Best Alternatives
	KnowBe4 Cloud Email Security	AppRiver from OpenText
Small Businesses	Paubox Email Suite Score 10.0 out of 10	Zoho Mail Score 9.3 out of 10
Medium-sized Companies	Webroot Advanced Email Encryption powered by Zix Score 9.6 out of 10	Avanan Score 9.4 out of 10
Enterprises	DataMotion Score 9.3 out of 10	Avanan Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	KnowBe4 Cloud Email Security	AppRiver from OpenText
Likelihood to Recommend	- (0 ratings)	8.9 (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	- (0 ratings)	8.4 (0 ratings)

User Testimonials
	KnowBe4 Cloud Email Security	AppRiver from OpenText
Likelihood to Recommend	No answers on this topic	I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well Incentivized Dale Johnson Information Technology Manager Read full review
Pros	No answers on this topic	Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate. Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat. Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support. Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted. Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time. Incentivized TS Todd Swartzman VP Operations Read full review
Cons	No answers on this topic	We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred. It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for. Cost a little more than from Microsoft directly. Incentivized BA Brion Appling VP of Tech Read full review
Usability	No answers on this topic	AppRiver is very easy to use. A new employee can begin using it on their first day. Incentivized HC Hunter Clayton Sales & Marketing Representative Read full review
Support Rating	No answers on this topic	AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call. Incentivized JC Joey Catanzaro I.T. Manager Read full review
Alternatives Considered	No answers on this topic	AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours. Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us. Incentivized Verified User Anonymous Read full review
ScreenShots	KnowBe4 Cloud Email Security Screenshots